Wholesale Assistant

Jobtailor; Greater London; On-site; GBP 45,000 - 70,000; Full time

Job summary

Mulberry in London is seeking a Wholesale Account Manager to oversee, grow, and manage global wholesale accounts. You will nurture client relationships, handle day-to-day queries, orders, top-up processing, weekly reports, and assist with showroom setups in London and Paris.

Responsibilities include processing NuOrder orders, coordinating shipments and campaigns, providing marketing materials, and reporting on performance.

Qualifications

• In-house fashion brand experience essential.
• Excellent communication skills.
• Analytical and numerical skills with attention to detail.
• Good Microsoft Office knowledge.
• Excel essential.
• Experience using Nuorder advantageous.
• Great product/brand knowledge when representing Mulberry.
• Fluent in English.
• Additional languages are an advantage.

Responsibilities

• Oversee wholesale account growth and maintain high standards of customer experience.
• Manage, nurture, and build relationships with accounts.
• Handle day-to-day queries, orders, and top-up processing.
• Cooperate on weekly ST reports and showroom setups in London/Paris.
• Process NuOrder orders during sales campaigns and share confirmations.
• Monitor pricing, campaigns, and brand actions per Mulberry guidelines.
• Report sales performance and new opportunities to line manager.

Skills

Client Management

Analytical Skills

Attention to Detail

Excellent Communication

Team Collaboration

Tools

Microsoft Office

Excel

Nuorder Platform

Job description

• Support the team in overseeing, maintaining, and growing existing and new wholesale accounts globally
• Manage, nurture, and build relationships with accounts
• Deliver outstanding day-to-day client management and customer experience
• Handle day-to-day queries, orders, top-up processing, weekly ST reports, brand/staff training, and order confirmations
• Process orders on the Nuorder platform during sales campaigns and share confirmations with clients in a timely manner
• Support seasonal sales campaigns in London and Paris, including showroom set‑ups, line sheets, and order forms
• Host in-person wholesale appointments with buyers to introduce collections and build/place orders
• Oversee wholesale shipments, delivery dates, corrective actions, and client communication regarding delays or order issues
• Monitor pricing, markdowns, and commercial actions in line with Mulberry guidelines
• Monitor customer websites and social media against online selling quality standards
• Provide customers with marketing materials for social media use
• Report weekly, monthly, seasonally, and annually to the line manager on sales, business performance, and new opportunities
• Analyse sell-through and account performance
• Demonstrate Mulberry values and act as a positive brand ambassador
• Support inclusive, equitable, empathetic, and respectful workplace culture
• Incorporate environmentally and socially responsible practices into the role

Requirements

• In-house fashion brand experience essential
• Excellent communication skills
• Analytical and numerical skills with attention to detail
• Good Microsoft Office knowledge
• Excel essential
• Experience using Nuorder advantageous
• Great product/brand knowledge when representing Mulberry during international and domestic showrooms and events
• Fluent in English
• Additional languages are an advantage

Core Competencies

Demonstrates strong client management and relationship-building skills while effectively supporting wholesale account growth and maintaining high standards of customer experience. Proficient in data analysis and reporting, with a focus on sales performance and brand representation.

Highest-signal resume keywords

• In-House Fashion Brand Experience
• Client Management
• Analytical Skills
• Microsoft Excel
• Nuorder Platform Experience

Hard Skills

• Analytical Skills
• Attention to Detail
• Client Management
• Sales Reporting
• Order Processing

Soft Skills

• Excellent Communication Skills
• Empathy
• Team Collaboration

Industry Keywords

• Wholesale Accounts
• Fashion Brand
• Customer Experience
• Showroom Management
• Brand Ambassador

Tools & Technologies

• Microsoft Office
• Nuorder Platform