Wholesale Administrator

TN United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established luxury fashion house is seeking a Wholesale Administrator to support its UK wholesale business. In this pivotal role, you will manage customer service and delivery administration, ensuring seamless operations. Your responsibilities include overseeing sample deliveries, processing orders, and maintaining strong relationships with clients and suppliers. This role offers a unique opportunity to contribute to a renowned brand known for its minimalist designs and commitment to quality. If you thrive in a fast-paced environment and have a passion for customer service, this position is perfect for you.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong decision-making ability and a commitment to customer service.

Responsibilities

• Oversee sample deliveries and manage order processing.
• Coordinate delivery schedules and handle client complaints.

Skills

Communication Skills

Customer Service

Decision Making

Analytical Skills

Planning and Organization

Proactive Approach

Ability to Work Under Pressure

Tools

Microsoft Excel

Windows Package

Job description

GIORGIO ARMANI - HEAD OFFICE - WHOLESALE ADMINISTRATOR

About Us: Founded in 1975 by Giorgio Armani, The Armani Group stands as a prominent luxury fashion house. Our renowned signature style, characterised by tailored, unstructured, and minimalist designs, reflects our commitment to crafting distinct luxury experiences for our clients.

Role Overview: As a Wholesale Administrator, you will play a pivotal role in supporting our sales and customer service departments, ensuring the seamless delivery administration of our UK wholesale business. You will be responsible for assisting and supporting various aspects of delivery administration related to the UK wholesale business, adhering to seasonal schedules and company policies. From managing sample deliveries to processing orders and handling customer relations, you will play a key role in maintaining the high standards of service synonymous with the Giorgio Armani brand.

Responsibilities:

• Customer Service Management: Oversee sample deliveries, manage order processing, and maintain accurate records of all transactions.
• Order Processing and Purchase Order Administration: Ensure accurate processing of seasonal orders, collate and check customer purchase orders, and advise clients on production cancellations or quantity changes.
• Delivery Administration: Coordinate delivery schedules, build strong relationships with clients and suppliers, and handle all delivery queries efficiently.
• Customer Relations: Provide high-quality service to internal and external contacts, address client complaints, and manage sample requests.
• General Administration/Duties: Report on delivery status, suggest improvements to reporting and analysis methods, and meet performance targets set by management.

Requirements:

• Excellent communication and interpersonal skills.
• Commitment to outstanding customer service.
• Strong decision-making ability and sense of responsibility.
• Proficiency in understanding and analysing reports.
• Exceptional planning and organizational skills.
• Ability to meet deadlines and work well under pressure.
• Proactive and well-organized approach to supporting the sales team.
• Proficient in Windows package, particularly Excel.
• Experience in resolving client complaints.

As an equal opportunities employer, Giorgio Armani is committed to treating all current and prospective employees equally. We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from various backgrounds to apply and join the Giorgio Armani family.