White water operations supervisor-National Watersports Centre

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White water operations supervisor-National Watersports Centre

Posting Start Date: 26 Mar 2025

Location: Nottingham, Nottinghamshire, GB, NG12 2LU

Contract Type: Full Time

Job Title: White-Water Operations Supervisor

Location: National Water Sports Centre, Nottingham, NG12 2LU

Job Type: Permanent

Working Hours: 39 hours per week, between Monday to Sunday

Salary: £26,000 to £28,000 per annum + Excellent Benefits

Here at More Leisure, our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly, and fun. To deliver those services takes an enthusiastic and customer-focused team - and right now we are looking to recruit for a White-Water Operations Supervisor to join our team.

Your day-to-day duties will consist of the following:

• Provide an excellent standard of customer service and the management of quality standards throughout the facility.
• Lead on membership sales and customer engagement for the white-water course.
• Liaise with onsite partners around operational matters, bookings, and service delivery.
• Drive customer care standards for the white-water course.
• Train and mentor front line staff.
• Manage staff rotas for the white-water reception.
• Assist with facility maintenance specific to the white-water course.
• Work regular shifts delivering services to our customers at white water reception, including opening or closing the facility and reception work.

You will help in facilitating a safe, fun, and professional working environment with excellent development opportunities, free access to our facilities, and a heavy discount on campsite electric pitch.

About You

To be considered for this role, you will have previous Managerial or Supervisory experience in a customer-facing environment, ideally within a leisure background; however, this is not essential.

You will have good communication and customer care skills, have a maturity and calmness to work under pressure, as well as being organised and taking pride in what you do, and have excellent IT skills.

If you feel you meet the above criteria, please apply today!

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• 21 days annual leave + Public Holidays
• All Leisure benefits Employee Benefits (moreleisure.com)