WFM Service Manager - Remote & Flexible Hours, Equity

Monzo Bank; London; Híbrido; GBP 50.200 - 63.450; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

£1,000 learning budget

Home working setup

Descripción de la vacante

A leading banking institution is seeking a Service Manager for Workforce Management based in London or remote in the UK. This role involves owning the WFM planning cycle and managing a team. Ideal candidates will have experience in operations, service management, and data analysis. The role offers a competitive salary between £50,200 - £63,450 along with various benefits including a learning budget and flexible working hours.

Formación

• Experience in operations, WFM product/data, and service management.
• Strong understanding of service management and SLAs.
• Proven experience managing a high-performing team.

Responsabilidades

• Own the full WFM planning cycle for your domains.
• Manage and empower a high-performing team.
• Continuously improve WFM processes.

Conocimientos

Operations management

Service management

Data analysis

Team management

Forecasting

WFM product knowledge

Herramientas

Looker

Tableau

BigQuery

Google Sheets

Descripción del empleo

A leading banking institution is seeking a Service Manager for Workforce Management based in London or remote in the UK. This role involves owning the WFM planning cycle and managing a team. Ideal candidates will have experience in operations, service management, and data analysis. The role offers a competitive salary between £50,200 - £63,450 along with various benefits including a learning budget and flexible working hours.