WFM Service Manager - Remote & Flexible Hours, Equity

Monzo Bank; London; Hybrid; GBP 50,200 - 63,450; Full time

Benefits offered by this job

Flexible working hours

£1,000 learning budget

Home working setup

Job summary

A leading banking institution is seeking a Service Manager for Workforce Management based in London or remote in the UK. This role involves owning the WFM planning cycle and managing a team. Ideal candidates will have experience in operations, service management, and data analysis. The role offers a competitive salary between £50,200 - £63,450 along with various benefits including a learning budget and flexible working hours.

Qualifications

• Experience in operations, WFM product/data, and service management.
• Strong understanding of service management and SLAs.
• Proven experience managing a high-performing team.

Responsibilities

• Own the full WFM planning cycle for your domains.
• Manage and empower a high-performing team.
• Continuously improve WFM processes.

Skills

Operations management

Service management

Data analysis

Team management

Forecasting

WFM product knowledge

Tools

Looker

Tableau

BigQuery

Google Sheets

Job description

A leading banking institution is seeking a Service Manager for Workforce Management based in London or remote in the UK. This role involves owning the WFM planning cycle and managing a team. Ideal candidates will have experience in operations, service management, and data analysis. The role offers a competitive salary between £50,200 - £63,450 along with various benefits including a learning budget and flexible working hours.