WFM Presales Solutions Engineer

NICE; United Kingdom; Remote; GBP 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a dynamic WFM Pre-sales Solutions Engineer to enhance client engagement with cutting-edge Workforce Management solutions. This remote role involves collaborating with sales teams to demonstrate product capabilities, develop compelling business propositions, and lead strategic workshops. The ideal candidate will have extensive experience in contact center solutions, exceptional presentation skills, and a knack for overcoming challenges. Join a forward-thinking organization that values creativity and ambition, and be part of a team that shapes the future of customer engagement.

Qualifications

• 10+ years experience in Workforce Management solutions.
• Strong presentation skills for C-Level engagements.
• Ability to overcome customer objections effectively.

Responsibilities

• Enhance business processes through WFM solution demonstrations.
• Develop compelling customer propositions and ROI models.
• Act as a subject matter expert during sales presentations.

Skills

Workforce Management Solution

Contact Center Solutions

Product Presentation Skills

MS Office (Word, Excel, PowerPoint)

Communication Skills

Education

Bachelor's Degree

Tools

Workforce Management Software

Quality Monitoring Software

Job description

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

WFM Pre-sales Solutions Engineer - Remote, UK.

So, what's the role all about?

The Presales Business Consultant will be accountable for pre-sale business activities and thought leadership with clients or new prospects. This is span across a subset of NICE Workforce Engagement portfolio solutions, focused especially on Workforce Management & Employee Engagement Manager (WFM (IEX)/EEM) and to be aligned with regional and/or India Go-to-Market. This client facing role will be to work with NICE EMEA prospects and customers and NICE internal teams to promote sales of WFM solution within the region.

How will you make an impact?

The Solutions Consultant will play a key role in the sales process, providing specialist support to the India sales team. This role incorporates the following activities:

• Work with our prospects and customers to enhance business processes through the demonstration and configuration of the Workforce Management (WFM) and other NICE solutions
• Development of compelling commercial customer propositions and ROI models, working along-side the Sales Account Executive
• Ownership of Sales Documentation for prospective clients – working with the Lines of Business to ensure effective, and appropriate messaging for the region
• Undertake feasibility studies to confirm suitability of solutions within customer environments (Proof of Concepts).
• To act as a primary go-to person when there is the need to provide/obtain/confirm functional and technical information related to a request for proposal (RFP) document, statement of work or other non-specified customer enquiry.
• To act as Solutions subject matter expert during sales presentations, customer conference calls, tradeshows and other associated industry events.
• To provide direct and indirect support to peers, internal sales and marketing personnel, resellers, distributors as well as current and prospective customers.

Have you got what it takes?

The role would suit someone who has previous experience of selling or using contact center solutions Workforce Management solution, preferably NICE WFM/IEX. Key skills and experience required;

• Have in-depth experience selling Workforce Management Solution. Ideal candidate may have worked for a WFM solution provider or been in the role of a WFM planner/administrator (end-user of WFM). Min 10yrs of relevant work experience is required.
• Good knowledge of other Contact Center solutions such as Recording, Quality Monitoring/Analytics and/or Performance Management software can be a plus.
• Excellent product presentation and demonstration skills.
• Possess excellent IT skills, with MS Office (Word, Excel & Powerpoint) to an advanced level
• Be organized, able to produce results under pressure whilst maintaining an eye for detail
• Have experience of working with customers and be comfortable with over-coming objections in a positive manner
• Be a flexible team worker, able to demonstrate a high and varied level of communication skills both internally and externally at all levels.
• Be able to Lead and manage opportunities and all aspects of NICE’s portfolio of Workforce Management software Quality Monitoring and Workforce Management software for WFO Vendor products based on best practices and customer requirements
• Present at conferences and C-Level sales presentations, and mentor the sales team on how to present the portfolio
• Lead strategic workshops and business assessments sessions with executive sponsors, to identify opportunities across the NICE enterprise portfolio (both at existing customers and new prospects).
• Define the most suitable targeted NICE solutions, including definition of ROI models, cross-solution functionality, and customer’s affected processes

Other Information:

• Must be flexible and prepared to travel within the South Asia region, occasionally Internationally as well.

Requisition ID: 6904.

Reporting into: Solutions Manager.

About NICE

NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard torace, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Do you have any first-degree relatives (spouse, parent, child, sibling) that are currently employed by NICE or any of its subsidiaries? * Select...

Have you ever worked at NICE or any of it's subsidiaries? * Select...

Do you now or in the future require visa sponsorship? * Select...

By checking this box, I agree to allow NICE to store and process my data for the purpose of considering my eligibility regarding my current application for employment. *

By checking this box, I agree to allow NICE to retain my data for future opportunities for employment for up to 365 days after the conclusion of consideration of my current application for employment.