Wetstock Data Analyst

Titan Cloud Software; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading provider of software solutions in the UK is seeking a Data Analyst to manage data analysis and client communication. The ideal candidate will have a Bachelor's degree, strong analytical skills, and proficiency in Excel. Responsibilities include processing data, identifying trends, and supporting client needs. This full-time role offers an inclusive workplace with benefits including paid time off and health plans.

Benefits

Paid time off

End of Year Company Rest and Recharge

Health Cash Plan

Death In Service Benefit

Qualifications

• 2+ years of experience in a customer-facing role.
• Strong analytical and problem-solving skills.
• Quick learner with attention to detail.

Responsibilities

• Support team with information and data queries.
• Operate Titan Cloud software for data analysis.
• Identify trends and exceptions using analysis tools.
• Publish and report results across the reporting platforms.
• Conduct investigations as per client agreements.

Skills

Excel skills

Web-based analytics skills

Problem-solving skills

Attention to detail

Analytical skills

Excellent communication skills

Education

Bachelor's degree or equivalent

Job description

Overview

Titan Cloud is a market-leading provider of Fuel Asset Optimization, helping some of the world's largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines.

The role of Data Analyst involves the use of information systems to detect chemical substance releases/leaks from storage vessels. You will receive this information from clients in various formats (online, paper form, etc.) and process and analyze it. You will apply sophisticated formulas to assess and report on substance losses, liaise with clients regarding their releases and data capture, and make recommendations on how to remedy these issues.

Responsibilities

• Supporting the team in information and data queries and technical issues
• Operate Titan Cloud software to process and analyze incoming data
• Identify trends and exceptions using analysis tools
• Publish and report results across the three reporting platforms
• Conduct investigations as per client agreements
• Maintain administration for all accounts, including some communication with smaller to medium sized accounts
• Deliver on analysis KPIs and agreed services
• Respond to internal helpdesk tickets or escalate when appropriate
• Work with the key customer account manager to provide technical support
• Deliver training when required

Qualifications

• Bachelor's degree or equivalent
• 2+ years of experience in a customer-facing role
• Strong Excel and web-based analytics skills
• Quick learner with attention to detail
• Problem solving and analytical skills with emphasis on developing data assets
• Excellent written and spoken communication skills

Benefits

• Paid time off
• End of Year Company Rest and Recharge
• Health Cash Plan through Westfield Health
• Death In Service Benefit

Why Join Us

At Titan Cloud, we are committed to creating a diverse and inclusive workplace where all voices are heard and valued. Even if you don't meet most of the required qualifications or have transferable skills related to this role, we encourage you to apply—even if you don't meet all the preferred qualifications. We recognize that a variety of experiences can contribute to success in this position, and we value different perspectives on our team.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting