Westfield Genesis Brand Ambassador

Hyundai Motor UK Ltd.; Leatherhead; On-site; GBP 25,000 - 35,000; Full time

Job description

Westfield Genesis Brand Ambassador

Location: Leatherhead, ENG, GB

Department: Marketing

Employment Type: Permanent

At Hyundai, you’ll be working within a fast-paced, challenging environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the Company. We believe that the future of our organisation lies in the passion and capabilities of individual members, and commit to supporting and developing them to their full potential.

If you believe you have the experience and skills for this role, and share our passion for rethinking what's possible, and exceeding customer expectations, we warmly invite you to apply.

Full-time, 5 days a week

Competitive Salary, Private Medical Insurance, 25 Days Holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Great Flexible Benefits including Dental and access to ECS car scheme!

Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures each prospect is valued.

Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:

1. Launched eight new models – with a focus on our electric 3 model lineup
2. Won multiple industry awards
3. Opened two Studios in London and one in Edinburgh

Job Purpose

Are you driven by the pursuit of excellence? In this role, you’ll be at the forefront of providing a world-class, customer-first experience, ensuring we find the perfect balance between customer needs and the premium offerings of the Genesis brand. You’ll play a key role in anticipating expectations, delivering innovative solutions, and creating unforgettable moments that set Genesis apart.

We’re looking for someone who thrives on building connections, understands the art of personalised service, and is always striving to push boundaries in customer satisfaction. If you’re ready to redefine luxury experiences, join us and be part of something extraordinary!

Key Responsibilities

• You accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
• You welcome all arriving visitors, interested parties, customers, and partners, if possible, by name.
• You will support the team in the coordination and assignment of appointments (test drive, consultation, other).
• Look after our studio guests from presentation, demonstration to order.
• Record all details and information on our CXP system.
• Keep up to date with the specification/additions to our Genesis car range through our internal training system Campus.
• Support the team in the organization of events in the studio and, if necessary, also at official receptions, especially when it is a logistical and administrative task.
• If necessary, you take over customer recalls and notifications.
• Provide professional, courteous service to customers in the studio.
• You ensure cleanliness and order in the daily operation in the studio.

Person Specification

• A-level or (preferably) training in the hotel or catering sector and/or in premium or luxury retail (automotive experience desirable but not a prerequisite).
• Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team.
• Driving license class B.
• Multitasking ability.
• Ability to deliver a best-in-class customer service.

Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents in English.