West Norfolk Home First Hub Clinical Co-Ordinator

Integrated Care System; King's Lynn; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Clinical Co-Ordinator for the West Norfolk Home First Hub, based in King's Lynn. This role involves critical triage, assessment, and case management within an integrated health and social care team, focusing on optimizing patient discharge and preventing hospital admissions. Successful candidates should possess strong communication, leadership, and organizational skills within a supportive and dynamic environment.

Qualifications

• Health or Social care professional.
• Experience working as part of a multidisciplinary team.
• Evidence of previous community-based or acute role.

Responsibilities

• Triage and allocate referrals for patients on Discharge to Assess pathway.
• Assess and prescribe care packages for patients with long term conditions.
• Work within the integrated team to facilitate early discharge from hospital.

Skills

Leadership

Communication

Organizational skills

Teamwork

Stress Management

IT Skills

Education

Diploma or 1st level degree in a health or social care subject

Tools

SystmOne

Job description

Go back Norfolk Community Health and Care NHS Trust

West Norfolk Home First Hub Clinical Co-Ordinator

The closing date is 20 July 2025

The West Home First Hub team are pleased to advertise a band 6 Clinical Co-ordinator opportunity within our friendly and supportive team based at St James Clinic, Kings Lynn.

The aim of our service is to provide evidence based triage and case management of Discharge to Assess and Admission Avoidance referrals. You will be working closely within an integrated Health and Social Care team to support patients with complex health and social needs.

We are looking for a dynamic, forward-thinking Health or Social care professional with effective communication, leadership, and organisational skills. The skill set for this role may not be part of your current portfolio, however we can offer support and leadership, and are keen to discuss the role with interested candidates.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main duties of the job

To contribute to the review and assessment of health and social care needs for the Discharge to Assess pathways providing safe discharge plans and support flow from the acute hospital.

To triage, assess and co-ordinate responses to Admission Avoidance referrals.

To undertake Trusted Assessments for patients within the acute Trust requiring pathway 2 discharges

About us

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Job responsibilities

Triage and allocation of referrals for patients on Discharge to Assess pathway, assessing the patients needs, determining the priority of care, processing and allocating referrals accordingly, liaising with multidisciplinary team to ensure timely responses to referrals on an individual patient needs-based basis, utilising the knowledge, skills and expertise of others in the integrated team.

To assess and prescribe care packages for patients with long term conditions, the frail and elderly, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible.

To work within the integrated team to facilitate early discharge from hospital.

To work within the integrated team to prevent unnecessary admission to hospital.

To work, liaise and communicate with all health care professionals, and statutory / non statutory agencies to provide a seamless, integrated service to our service users on the Discharge to Assess pathway and in community teams

Person Specification

Other

• oMust hold full and valid driving licence and have access to a vehicle.

Qualifications

• oDiploma or1st level degree in a health or social care subject
• oKnowledge of additional specialist areas through inhouse training and short courses to post graduate level or equivalent

Experience

• oEvidence of working at relevant level.
• oExperience working as part of a multidisciplinary team (MDT)
• oEvidence of previous community-based role or acute role.
• oTriage of referrals
• oAssessment of care needs

Skills, Abilities and Knowledge

• oAbility to manage stressful situations
• oA team player
• oConcentrate when and inputting data / patient records
• oPositive attitude towards flexibility to meet the needs of the role
• oDemonstrate good IT and advanced keyboard skills
• oKnowledge or previous use of SystmOne

Communication

• oGood observational and reporting skills.
• oGood interpersonal skills.
• oAble to communicate effectively using the English language in both written and verbal forms.
• oAbility to communicate with other members of the MDT both verbally and nonverbally.
• oAbility to communicate effectively with patients who may have highly complex needs.

Personal and People Development

• oPrevious experience of supervising other members of staff

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

• oHighly motivated
• oTact and diplomacy
• oEmpathy and sensitivity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Norfolk Community Health and Care NHS Trust