West Mendip Primary Care Network Care Co-ordinator

NHS; Street; On-site; GBP 60,000 - 80,000; Full time

Job summary

A health service provider in the UK is looking for a Care Coordinator to support personalised care within multidisciplinary teams. The role involves direct contact with patients and families to coordinate care and support services, and requires experience in health or social care settings. This is a fixed-term position offering flexible working hours from Monday to Friday.

Qualifications

• Proven experience in health, social care or support roles.
• Ability to work within multi-professional team environments.
• Strong support skills for individuals and families.

Responsibilities

• Enable access to personalised care and support.
• Coordinate and integrate care across services.
• Participate in multidisciplinary team meetings.

Skills

Experience in health and social care

Communication skills

Empathy and support for families

Team collaboration

Education

5 GCSEs or equivalent including English and Maths

Job description

Job Summary

A full job description is available on our website. https://www.westmendippcn.co.uk/care-co-ordinator/ This non‑clinical role is an integral part of our Primary Care Networks multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all‑encompassing approach to personalised care. Our Care Co‑ordinators are the first point of contact for our community, offering direct support via the telephone, emails and EMIS tasks, and there is scope for some work to be carried out at community events.

Responsibilities

• Enable access to personalised care and support: take referrals or proactively identify people who could benefit from care coordination, have positive and empathetic conversations with people and their families and carers, increase patients' understanding of how to manage and improve health and wellbeing, develop an in‑depth knowledge of the local health and care infrastructure and use tools to measure peoples' levels of knowledge, skills and confidence in managing their health.
• Coordinate and integrate care: help people transition seamlessly between secondary and community care services, refer onwards to social prescribing link workers and health and wellbeing coaches where required, regularly liaise with the range of multidisciplinary professionals and colleagues involved in the person's care, actively participate in multidisciplinary team meetings, identify when action or additional support is needed, record what interventions are used to support people and keep accurate and up‑to‑date records of contacts.
• Supervision and professional development: work with a named clinical point of contact for advice and support, undertake continual personal and professional development, adhere to organisational policies and procedures, access relevant GPs to discuss patient‑related concerns and be supported to follow appropriate safeguarding procedures.
• Miscellaneous: establish strong working relationships with GPs and practice teams, act as a champion for personalised care and shared decision making within the PCN, demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required within the general character of the post or the level of responsibility of the role, identify opportunities and gaps in the service and contribute to business planning, contribute to the development of policies and plans relating to equality, diversity and reduction of health inequalities, work in accordance with the practices and PCNs policies and procedures, contribute to the wider aims and objectives of the PCN to improve and support primary care.

Qualifications & Experience

• Experience – Essential
  • Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
  • Experience of working within multi‑professional team environments
  • Experience of supporting people, their families and carers in a related role
• Experience – Desirable
  • Experience of working directly in a care co‑ordinator role, adult health and social care, learning support or public health / health improvement
  • Experience of data collection and using tools to measure the impact of services
  • Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
• Qualifications – Essential
  • 5 GCSEs or equivalent, to include English and Maths: A*‑C or 9‑4

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Vine Surgery Partnership
West Mendip Primary Care Network
Hindhayes Lane
Street
Somerset
BA16 0ET

Pay Scheme

£12.22 to £13 an hour

Contract

Fixed term, 12 months, with Monday to Friday 08:30 to 16:30 and flexible working available.

Reference

A1305‑25‑0009