Welwyn Garden City Store Crew - Part-Time

FatFace; Welwyn Garden City; On-site; GBP 10,000 - 40,000; Part time

Job summary

FatFace is seeking enthusiastic Store Crew members in Welwyn Garden City. As the face of the store, you will provide exceptional customer service and support in sales operations. This part-time role offers a chance to be part of a vibrant team and includes various benefits.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Access to THRIVE learning system from day one

Pension scheme

24/7 EAP support

Enhanced family policies, including maternity leave

Qualifications

• Desire for customer service experience.
• Excellent interpersonal and communication skills.
• Team-oriented with good time management.

Responsibilities

• Greet and serve customers in a friendly manner.
• Process sales and assist with stock management.
• Maintain the cleanliness of the shop floor.

Skills

Customer service

Interpersonal skills

Teamwork

Job description

Job: Store Crew

Location: Welwyn Garden City

Job Type: Permanent, Part-time (8 hours, 9am-6pm on Saturday)

Who are we?

For over 30 years, we've traveled, laughed, and grown. We believe life is for living and is more fun with loved ones. Our purpose is to bring style and positivity to our customers' lives through our clothes, actions, and values. We are Made for Life.

Equality and inclusion isn't just an aspiration but the standard. We promote and drive equality within our workforce to foster an inclusive environment where everyone can connect with customers, colleagues, and communities. You will play a key role in creating a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.

Role Overview

You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will be attentive to customer needs and learn about our products to assist effectively.

Role Responsibilities

• Greet and thank customers warmly, ensuring they have a memorable experience.
• Provide exceptional service, helping customers find suitable products for in-store and multi-channel sales.
• Process sales, orders, and refunds efficiently at the tills.
• Assist with deliveries, stock replenishment, and shop floor organization.
• Maintain cleanliness and tidiness of the shop floor and back of house.
• Stay updated on company activities and promotions.
• Support floor moves, sale setups, and launches.
• Follow all FatFace policies and GDPR procedures.

Competencies

• Deliver excellent customer service focused on customer satisfaction.
• Show passion and enthusiasm for the FatFace brand, embodying our values.
• Support social and environmental missions, influencing positive actions.
• Be genuine, proactive, and respectful, fostering positive relationships.
• Contribute actively to team dynamics, embracing opportunities.
• Use humor appropriately and tailor interactions to individuals.
• Promote multichannel shopping options to customers.
• Maintain operational standards including delivery handling, VM, health and safety, and stock management.

Experience

• Customer service experience is desirable but not essential.
• Excellent interpersonal and communication skills.
• Positive attitude and ability to work under pressure.
• Initiative and independence when needed.
• Team-oriented with good time management.

Benefits of working with us

• 25 days holiday plus bank holidays.
• Generous monthly discount allowance.
• Perkbox platform with discounts and wellbeing content.
• Access to THRIVE learning system from day one.
• Dental insurance (employee funded).
• Pension scheme.
• 24/7 EAP support.
• Sick pay allowances.
• Sabbatical leave based on service.
• Enhanced family policies, including maternity leave.
• Refer a friend scheme.