WelshPAS Junior Product Specialist

Aneurin Bevan University Health Board; Cwmbran; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputed health organization in Cwmbran is looking for a WelshPAS Junior Product Specialist. This permanent role involves delivering training on the Welsh Patient Administration System (WPAS) and supporting system changes within the Health Board. Candidates should have experience with NHS systems and strong IT skills. A fantastic benefits package is offered, supporting career development and flexible working arrangements.

Benefits

Flexible working opportunities

Comprehensive training and development

Qualifications

• Experience with operational administrative processes.
• Understanding of NHS policies including RTT.
• Familiar with WPAS system operations.

Responsibilities

• Deliver training on the Welsh Patient Administration System (WPAS).
• Support the WPAS Product Specialist in developing training resources.
• Work collaboratively to propose changes to administrative practices.

Skills

Attention to detail

Good communication skills

Advanced IT skills

Ability to prioritize workloads

Presentation skills

Education

Good standard of education

Knowledge of NHS patient information systems

Tools

Microsoft Office 365

WPAS

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

An opportunity has arisen to join the WelshPAS (WPAS) team within the Information Services Department as a WelshPAS Junior Product Specialist.

This is a permanent, full-time position with a varied workload that offers an excellent opportunity for personal development and career progression. The team will be responsible in supporting all aspects of WPAS staff training, system maintenance, upgrades and second-line support across the Health Board.

The successful candidate should have a good understanding of WelshPAS, proficiency in Microsoft Office 365 applications and have excellent communication and organisational skills.

If you think you are the right person for the job, we would welcome your application.

Main duties of the job

The role of the WelshPAS Junior Product Specialist is to contribute to the delivery of comprehensive training on the Welsh Patient Administration System (WPAS) and to support WPAS related projects, system changes, administration and second-line help desk operations within the Health Board.

The post holder will assist the WPAS Product Specialist in developing training packages and will work collaboratively to propose changes to administrative practices and policies, ensuring they remain current and fit for purpose.

The post holder will need experience of operational administrative processes and extensive understanding of policy including Referral to Treatment (RTT). The role requires experience in working with WPAS and to have an understanding on all aspects of the system. There is a requirement to work alongside other teams to ensure adherence to national standards while promoting best practice and a smarter way of working.

Please refer to the attached job description and personal specification for full details of the job role. If you think you are the right person for the job, we welcome your application.

The ability to speak Welsh is desirable for this post; Welsh and / or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS Organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage on your career, we have opportunities for everyone to start, grow and build your career. The Health Board provides integrated acute, primary and community care, serving a population over 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work/life balance, provide Occupational Health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to homes as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialists and critical care and is the newest addition to the clinical futures strategy which opened November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Personal Attributes

Essential criteria

• Excellent attention to detail
• Good communication skills
• Ability to develop strong and positive relationships with people from other organisations (local and national)
  
  

Desirable criteria

• Welsh Speaker (Level 1 ) or willingness to work towards
  
  

Skills

Essential criteria

• Advanced IT skills with experience of using Excel, Outlook, Word, PowerPoint & databases
• Proven ability to achieve objectives within a demanding and pressured environment against challenging deadlines
• Ability to prioritise and plan workloads to meet deadlines effectively
• Presentation skills facilitating training sessions
  
  

Desirable criteria

• Ability to research, analyse information and produce written reports
  
  

Knowledge

Essential criteria

• Knowledge of all modules of WelshPAS system
• Knowledge of Information Governance
• Knowledge of RTT (Referral to Treatment) rules
  
  

Desirable criteria

• Knowledge of Directorates and Services within NHS Wales
  
  

Experience

Essential criteria

• In-depth knowledge and experience of NHS Information internal systems including WPAS & CWS plus Microsoft suite
• Decision making and organisation of workload - own and others
• Working to deadlines
• Working as part of team and on own initiative
  
  

Desirable criteria

• Proven record of successfully analysing data in a complex environment
• Dealing with all levels of staff
• Experience of staff supervision and team management
  
  

Qualifications

Essential criteria

• Good standard of education
• Knowledge of NHS patient information systems including WelshPAS through short courses, training and experience to diploma level or equivalent
  
  

Desirable criteria

• PGCE qualification or similar teaching qualification