Welsh Speaking customer Service Advisors

JR United Kingdom; Wales; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking a fluent Welsh-speaking Customer Service Advisor in Penrhyndeudraeth. This full-time role involves responding to customer queries in both Welsh and English, with a salary of £25,506 per annum. Ideal candidates will have prior customer service experience and strong communication skills. The position offers a permanent contract and requires adherence to service level agreements.

Qualifications

• Previous experience in a customer service environment is required.
• Excellent verbal and written communications skills in Welsh and English.
• Ability to follow directions and take initiative.

Responsibilities

• Respond to customer queries via telephone, Live chat, e-mail, and social media.
• Complete daily system tasks by consulting various administration systems.
• Adhere to service level agreements and key performance indicators.

Skills

Fluent Welsh

Communication Skills

IT Systems Experience

Problem-Solving

Tools

Microsoft Office

Job description

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Client:

Red Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.08.2025

Expiry Date:

18.09.2025

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Job Description:

Red Recruitment is recruiting a fluent Welsh-speaking Customer Service Advisor in Penrhyndeudraeth to join our client.

Your role will be contributing to the success of travel projects by assisting customers and delivering the highest level of service.

The salary for this position is £25,506 per annum.

You must be fluent in Welsh and English as you will be answering customer queries in both languages.

Package for a Welsh-speaking Customer Service Advisor:

• Salary:£25,506 per annum
• Hours:Full-time, 5 days a week, this can include weekends and the hours will range 7am to 8pm
• Contract type:Permanent

Key Responsibilities of a Welsh-speaking Customer Service Advisor:

• Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, Live chat, e-mail and social media in both Welsh and English
• Undertaking varied actions depending on customer queries and system requirements
• Completing daily system tasks by consulting the various administration systems
• Responding to calls efficiently by adhering to the service level agreement/key performance Indicators to enhance a positive customer experience

Key Skills and Experience of a Welsh-speaking Customer Service Advisor:

• You must be a Fluent Welsh speaker
• Previous experience working in a customer service environment is required
• Ideally, you will have experience of using a variety of IT systems
• Excellent verbal and written communications skills in Welsh and English is a must
• You will be required to have the ability to follow directions and take initiative when required
• Familiarity with Microsoft Office software (Including Microsoft Excel) is preferred

If you are a fluent Welsh speaker and have the relevant skills and experience required, please apply now!