Welsh Speaking Customer Service Advisor

NEC Software Solutions; Wrexham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company that makes a tangible difference in people's lives! As part of a dedicated team, you will support the Discretionary Assistance Fund, helping individuals in financial hardship. Your role will involve processing applications, providing assistance, and ensuring compliance with legislation. With a strong focus on customer service, you'll be the first point of contact for applicants, utilizing your conversational Welsh skills to assist in their needs. This position not only offers a fulfilling career but also an excellent benefits package, including private medical cover and generous holiday options. Your contributions will directly impact the community, making this an exciting opportunity for those looking to make a real difference.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan

Flexible benefits

Free access to LinkedIn Learning

Qualifications

• Conversational Welsh speaker required for customer support role.
• Ability to process applications accurately and efficiently.

Responsibilities

• Act as the first point of contact for applicants and manage data processing.
• Process emergency payments and assist with grant applications.

Skills

Welsh Language (Conversational)

Job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

Location: Wrexham, UK

Full time 37.5 hours a week

Service details:

NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.

The DAF team awards clients with cash, grants, and white goods to individuals experiencing financial hardship.

Our core function is to verify and resolve grant applications against set criteria.

We help customers over the phone, online, and by email.

The Role

We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone, and postal applications. Act as the first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.

• Process emergency payments and individual assistance grant applications.
• Manage and process data in a fast-paced office environment.
• Accurate data recording.
• Liaise with applicants to process information into the DAF solution.
• Undertake eligibility checks with the applicant, seeking information directly from the applicant, utilizing additional sources for confirmation.
• Fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
• Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls. In both English and Welsh
• Work as part of the team in achieving targets set by the Service Manager.
• Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.
• Respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
• Act as a key deliverer of the DAF contract.

Qualifications

Welsh Language speaker - Conversational level.

Additional Information

We pride ourselves on offering an excellent benefits package, including an above-average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references, and occupational health checks.
• Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people, and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities, and more. We help them pay financial support faster, speed up treatments for patients, and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.