Welsh Speaking Communications Operator

Essential Employment; Tan-yr-allt; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Welsh Speaking Communications Operator based in St Asaph. This role involves handling 999 and 101 emergency calls, collaborating with emergency services, and providing vital community support. Applicants should possess Level 4 Welsh language skills and must be able to work in a fast-paced, dynamic environment.

Qualifications

• Level 4 Welsh language skills required.

Responsibilities

• Handle emergency and non-emergency calls (999 and 101).
• Assess risk and gather evidence for initial investigations.
• Collaborate with emergency services and provide community support.

Skills

Welsh language skills

Communication

Risk Assessment

Job description

Welsh Speaking Communications Operator needed in St Asaph Denbighshire

The rate is £18.53ph PAYE

This is a temporary role

The reference number is: 367132

The successful candidate will play a vital position handling 999 and 101 calls.

This is a fast-paced, rewarding career where no two days are the same—operators may deal with cases ranging from missing persons to crimes in progress.

Key Responsibilities:

• Initial Investigation: Assess risk, gather evidence, and provide crime prevention advice.
• Collaborating with Partners: Work alongside emergency services and external agencies.
• Providing Advice: Guide callers and manage expectations about police capabilities.
• Recording Intelligence: Capture community information to support future policing.
• Service Delivery: Maintain professionalism while handling high call volumes.

Shift Patterns:

• Core schedule: 4 days on, 4 days off, with 10–12 hour shifts (2 days, followed by 2 nights).
• Full-time workers get schedules 32 weeks in advance, part-time workers 64 weeks in advance.
• Initial training is 6 weeks full-time in St Asaph or Colwyn Bay.

Level 4 Welsh language skills required.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

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