Wellness Host

ISS; Hardingstone; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading facility management company in the United Kingdom is seeking a Wellness Host to guide colleagues through wellness solutions and ensure a positive experience. Responsibilities include technical support, managing CRM software, and promoting wellness offerings. Ideal candidates will have strong customer service skills and a passion for wellbeing. Join a diverse and inclusive workplace.

Qualifications

• Experience in a high-end, customer-facing environment.
• Excellent written and verbal communication skills.
• Familiarity with digital systems.
• Confidence using digital fitness solutions and CRM platforms.
• Ability to lift up to 25 kg safely.

Responsibilities

• Provide technical support for wellness solutions and equipment.
• Manage memberships and bookings using CRM software.
• Deliver welcoming experiences both in-person and digitally.
• Promote wellness offerings through engagement and social media.
• Maintain a clean and safe wellness space.

Skills

Customer service experience

Communication skills

Organizational skills

Microsoft Office proficiency

Digital fitness solutions confidence

Team-oriented

Adaptability

Passion for health and wellbeing

Tools

CRM software

Job description

Overview

As a Wellness Host, you'll be the welcoming face of our wellness space, guiding colleagues through our digital wellness ecosystem and ensuring they have a positive and safe experience. You'll play a key role in maintaining the facility's standards, supporting users with technical queries, and promoting wellness offerings across the site.

Responsibilities

• Provide technical support for digital wellness solutions and gym equipment
• Manage CRM software for memberships, bookings, and procedures
• Deliver exceptional welcome experiences in-person and via digital channels
• Promote wellness offerings through walkarounds, engagement, and social media
• Maintain a clean, safe, and presentable wellness space including changing rooms, lockers, and studios
• Log helpdesk tickets and liaise with service partners as needed
• Assist with administrative tasks related to external providers and daily operations
• Ensure compliance with health and safety regulations

Qualifications

• Experience in a high-end, customer-facing environment
• Excellent communication skills (written and verbal)
• Organisational skills and familiarity with digital systems
• Proficiency in Microsoft Office (intermediate/advanced)
• Confidence using digital fitness solutions and CRM platforms
• First aid certification (training provided if needed)
• Ability to lift up to 25 kg safely
• Self-motivated, team-oriented, and adaptable under pressure
• Passion for health, wellbeing, and continuous improvement

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Through a unique combination of intelligent solutions, high standards and people who care, ISS aims to help customers achieve their purpose and to care about our people.

Our culture

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.