Wellness Host

The Gleneagles Hotel; City of Edinburgh; Presencial; GBP 19.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days holiday including bank hols

50% discount on Food & Beverage, Spa,ハ

Golf Membership £50 per annum

Pension scheme

Life Insurance

Employee Assistance Programme

Descripción de la vacante

The Gleneagles Hotel in Edinburgh is seeking a Wellness Host to join our Wellness team. You will greet guests, provide warm and efficient service on arrival, and guide them through our treatments and facilities to tailor bespoke experiences.

Candidates should have a proven track record in customer service, a positive attitude, and excellent communication. Flexible working options and supportive benefits are provided, alongside opportunities to grow within a prestigious hospitality brand.

Formación

• Already established in a similar role with an outstanding track record in customer service.
• Ability to respond to guest inquiries professionally and promptly.
• Strong communication skills and friendly, professional demeanor.
• Positive can-do attitude and problem-solving approach.
• Excellent teamwork and organisational abilities.

Responsabilidades

• Be the start of the guest and member journey with warm, efficient service on arrival.
• Respond to guest and member inquiries swiftly and professionally.
• Advise guests on treatments and facilities to make bespoke choices.
• Develop knowledge of activities and services across Townhouse and collaborate with departments.
• Build relationships with guests and members, remembering preferences.
• Maintain and verify guest data accurately.
• Communicate bookings to the team and capture specific guest requirements.
• Exceed guest expectations and contribute to a luxurious experience.

Conocimientos

Customer service

Communication skills

Team player

Attention to detail

Descripción del empleo

COME AND JOIN US . . .

We are currently seeking an intuitive, motivated and supremely professional Wellness Host,to join our Wellness team.

The on target earning potential for this role is £16.97 / per hour - comprising a base hourly rate of £13.52, plus a qualified estimate of £3.45 per hour in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES

For the past century we’ve been making memories at our iconic hotel and sporting retreat in rural Perthshire. Gleneagles Townhouse, our luxury hotel and members’ club on St Andrew Square, Edinburgh, has created an exciting new chapter in our history. Crowned ‘Employer of the Year’ at the 2024 Cateys, awardedtwo Michelin Keys in recognition of our exceptional hospitality experience and named Best Overall Hotel in the UK by Time Outin 2026, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full‑time, while others have a part‑time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.

Here’s a bit more detail on what we see you doing in this role:

• You’ll be the start of our guest and member journey, providing a warm, friendly and efficient service to each on arrival, making their Wellness experience one to remember
• Responding to guest and member enquiries swiftly and professionally, always caring and helpful and ensuring positive outcome and resolution
• Using your outstanding knowledge of our treatments and facilities to advise our guests and members in making bespoke choices
• Developing your knowledge of our activities and services across Townhouse, building strong working relationships with all departments in supporting with any enquiries relating to the Wellness offering
• Confidently dealing with operational feedback, you’ll build great relationships with our guests and members, remembering them by name and their individual preferences
• Maintaining the accuracy of our database and building guest profiles, accurately gathering, verifying and recording key information
• Communicating all bookings to the team, accurately capturing any specific guest requirements, ensuring every element is perfect!
• Interacting with our guests, always warm, professional, helpful, and doing everything you can to exceed their expectations, playing your part in making their experience with us luxurious in every way.

The kind of person we’re looking for:

• Already established in a similar role, you have an outstanding track record in customer service
• Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into yourPerkboxwallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• A generous ‘refer a friend’ scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2026, our part-time employees can expect to receive around £3.45 in addition to their hourly rate