Wellness Host

ISS Facility Services; Camden Town; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global facility management company is seeking a proactive Wellness Host to enhance the fitness and wellness experiences for employees. The role includes providing technical support, managing memberships, and promoting wellness offerings, requiring excellent communication skills and customer service experience. Join a dedicated team committed to health and wellbeing in an engaging environment.

Qualifications

• Experience in a high-end, customer-facing environment.
• Excellent written and verbal communication skills.
• Familiarity with digital systems and platforms.

Responsibilities

• Act as the primary point of contact within the wellness facility.
• Manage CRM software for memberships and bookings.
• Deliver exceptional welcome experiences in person and digitally.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Proficiency in Microsoft Office

Confidence using digital fitness solutions

Ability to lift up to 25 kg

Self-motivated and adaptable

Job description

Overview

ISSWellness Host
Contract: Barclays
Location: London, E14 5HP
Hours of work: 40
Contract Type: Permanent
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.

Are you passionate about health and wellbeing? Do you thrive in customer-facing environments and enjoy helping others get the most out of their wellness journey? We are looking for a friendly, proactive, and tech-savvy Wellness Host to join our team and support colleagues in making the most of our fitness and wellness facilities.

Responsibilities

• Act as the primary point of contact within the fitness and wellness facility
• Provide technical support for digital wellness solutions and gym equipment
• Manage CRM software for memberships, bookings, and procedures
• Deliver exceptional welcome experiences in-person and via digital channels
• Promote wellness offerings through walkarounds, engagement, and social media
• Maintain a clean, safe, and presentable wellness space including changing rooms, lockers, and studios
• Log helpdesk tickets and liaise with service partners as needed
• Assist with administrative tasks related to external providers and daily operations
• Ensure compliance with health and safety regulations

Qualifications & Skills

• Experience in a high-end, customer-facing environment
• Excellent communication skills (written and verbal)
• Organisational skills and familiarity with digital systems
• Proficiency in Microsoft Office (intermediate/advanced level)
• Confidence using digital fitness solutions and CRM platforms
• First aid certification (training provided if needed)
• Ability to lift up to 25 kg safely
• Self-motivated, team-oriented, and adaptable under pressure
• Passion for health, wellbeing, and continuous improvement

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Through a unique combination of intelligent solutions, high standards and people who care, ISS helps customers achieve their purpose. ISS is committed to doing business the right way and values diversity and inclusion. We offer opportunities to develop, grow and make a difference.

EEO & Inclusion: ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing. For more information on this role or other opportunities at ISS, please click on the provided links.