Wellness Coordinator

ISS; Hardingstone; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading workplace management company in Hardingstone is seeking a Wellness Manager to oversee the delivery of exceptional wellness services. The ideal candidate will manage digital wellness platforms, promote offerings, and ensure a safe and engaging environment. Strong customer service skills and technical proficiency in fitness tools are required. This role offers the opportunity for continuous improvement and professional growth.

Qualifications

• Experience in a high-end, customer-facing role.
• Technically confident with digital fitness tools.
• Organised and proactive.

Responsibilities

• Manage digital wellness platforms and CRM systems.
• Promote wellness offerings creatively.
• Provide technical support for fitness equipment.
• Oversee administrative duties.
• Respond to maintenance needs and ensure resolutions.

Skills

Customer service experience

Digital fitness tools proficiency

Organisational skills

Ability to work independently

First aid certification (or willingness to train)

Physical capability to lift 25kg

Tools

Microsoft Office

Job description

Overview

As the most senior member of the Wellness Team, you'll guide Wellness Hosts in delivering an exceptional experience to colleagues using our fitness and wellness facilities. You'll ensure the space is safe, welcoming, and digitally enabled, while overseeing daily operations, compliance, and engagement activities. Ensure health and safety regulations are upheld across all wellness services.

Responsibilities

• Manage digital wellness platforms and CRM systems for bookings and memberships.
• Promote wellness offerings creatively through on-site and digital engagement.
• Provide technical support for fitness equipment and digital solutions.
• Oversee administrative duties and report regularly to management.
• Respond to reactive maintenance needs and ensure timely resolution.

Qualifications

• Experience in a high-end, customer-facing role.
• Technically confident with digital fitness tools and Microsoft Office (intermediate/advanced).
• Organised, proactive, and able to work independently.
• First aid certified (or willing to be trained).
• Comfortable lifting up to 25kg.
• Passionate about health, wellbeing, and continuous improvement.

About Disability Confident and Company Practice

Disability Confident employer statements and inclusive hiring practices are referenced as part of the organisation’s commitments. Our approach emphasizes diversity and inclusion as part of the workplace culture.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We value people and aim to deliver high standards, responsible business practices, and a focus on the user experience.

We offer a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace