Wellness Coordinator

ISS Facility Services; Camden Town; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facility management company is seeking a passionate Wellness Coordinator to lead a dynamic on-site wellness team. In this role, you will champion a culture of wellbeing and ensure a safe and engaging environment for colleagues. The ideal candidate will have customer-facing experience, be technically confident with digital tools, and have a strong passion for health and fitness. This is an internal position only, located in London.

Qualifications

• Experience in a high-end, customer-facing role.
• Organised, proactive, and able to work independently.
• Comfortable lifting up to 25kg.

Responsibilities

• Guide Wellness Hosts in delivering exceptional experiences.
• Manage digital wellness platforms and CRM systems.
• Ensure health and safety regulations are upheld.

Skills

Customer-facing experience

Technical confidence with digital fitness tools

Organisational skills

First aid certification

Passion for health and wellbeing

Tools

Microsoft Office

Job description

Overview

ISS Wellness Coordinator

Contract: Barclays

Location: London, E14 5HP

Hours of work: 40

Contract Type: Permanent

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.

We're looking for a passionate and proactive Wellness Coordinator to lead a dynamic on-site wellness team and champion a culture of wellbeing. If you thrive in a customer-focused environment and have a genuine interest in health and fitness, this is your opportunity to make a meaningful impact.

Responsibilities

• As the most senior member of the Wellness Team, guide Wellness Hosts in delivering an exceptional experience to colleagues using our fitness and wellness facilities.
• Ensure the space is safe, welcoming, and digitally enabled, while overseeing daily operations, compliance, and engagement activities.
• Ensure health and safety regulations are upheld across all wellness services.
• Manage digital wellness platforms and CRM systems for bookings and memberships.
• Promote wellness offerings creatively through on-site and digital engagement.
• Provide technical support for fitness equipment and digital solutions.
• Oversee administrative duties and report regularly to management.
• Respond to reactive maintenance needs and ensure timely resolution.

Qualifications

• Experience in a high-end, customer-facing role.
• Technically confident with digital fitness tools and Microsoft Office (intermediate/advanced).
• Organised, proactive, and able to work independently.
• First aid certified (or willing to be trained).
• Comfortable lifting up to 25kg.
• Passionate about health, wellbeing, and continuous improvement.

About the Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, ISS helps customers achieve their purpose—from hospitals healing patients to businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing us.

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