Wellness and Fitness Receptionist

Nobu Hotel London Portman Square; City Of London; On-site; GBP 27,000 - 34,000; Full time

Job summary

A prestigious wellness hotel in the City of London is seeking a Wellness and Fitness Receptionist to manage the reception area and handle guest interactions. The ideal candidate has experience in a similar role and a passion for wellbeing. Responsibilities include managing bookings, ensuring a seamless guest journey, and collaborating with other teams. This position offers a competitive salary and various employee benefits including discounts and holiday days.

Benefits

Salary up to £34,000 including service charge

£1000 Refer a Friend Scheme

Discounted overnight stays across Nobu properties

Discounted Pilates classes

Opportunities to progress

Up to 33 holiday days

Free meals while on duty

Qualifications

• Experience in a front of house or receptionist role, ideally within a wellness, spa or fitness environment.
• Organised and confident individual with strong guest interaction skills.
• Calm demeanor and genuine passion for wellbeing.

Responsibilities

• Manage the wellness and fitness reception area.
• Handle enquiries and bookings for fitness sessions.
• Support smooth operation of facilities and check equipment.

Skills

Front of house experience

Strong communication skills

Guest focused

Multitasking skills

Job description

Overview

As a Wellness and Fitness Receptionist, you will be at the heart of our wellness journey, welcoming guests and members to Nobu's serene Pilates and fitness spaces. You will ensure every interaction reflects Nobu's philosophy of balance, warmth and precision, handling enquiries, bookings and guest requests with care and efficiency.

Responsibilities

• Manage the day to day running of the wellness and fitness reception area
• Greet all guests and members warmly, creating a relaxed and professional first impression
• Handle all enquiries and bookings for Pilates, personal training, spa and fitness sessions
• Maximise booking opportunities and retail sales to exceed revenue targets
• Complete all reception and administrative tasks accurately and on time
• Conduct show rounds for members, potential clients and guests
• Support the smooth operation of the wellness and fitness facilities, including room allocations and scheduling
• Check all equipment regularly, reporting any maintenance issues promptly
• Collaborate with the food and beverage team to ensure terrace service meets Nobu standards
• Build knowledge of all wellness and fitness products, treatments and services offered
• Communicate effectively with the wider hotel team to ensure a seamless guest journey
• Emb ody Nobu values of Family, Crafted, Smile and Kokoro in every guest interaction

Qualifications

You bring experience in a front of house or receptionist role, ideally within a wellness, spa or fitness environment. You are organised, confident and guest focused, with strong communication and multitasking skills. With a calm, professional manner and a genuine passion for wellbeing, you create memorable experiences that reflect Nobu's crafted approach to hospitality.

Benefits

• Salary up to £34,000 including rooms service charge, base salary £27,536
• £1000 Refer a Friend Scheme
• Two hotel wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Innovative learning and development opportunities
• Exciting wellness and volunteering initiatives
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverage
• Free meals while on duty