Wellbeing & Support Officer

FASHION RETAIL ACADEMY; United Kingdom; On-site; GBP 26,000 - 30,000; Full time

Job summary

An education provider in London is seeking a Wellbeing and Support Officer to support and champion student success. The role involves providing advice and guidance, managing disclosures, and being part of a wellbeing team. Ideal candidates will have strong organizational skills, a passion for wellbeing, and excellent communication abilities. This full-time position offers a competitive salary with generous benefits including funded professional qualifications and flexible leave options.

Benefits

Funded professional qualifications

Generous leave options

Monthly wellbeing allowance

Qualifications

• Proven track record in a similar role in a comparable environment.
• Strong understanding of safeguarding, wellbeing, and diversity issues.
• Excellent communication skills and ability to engage with a wide range of people.

Responsibilities

• Provide front-line support and advice to students.
• Champion the success of students through various support measures.
• Manage disclosures in line with EFI Safeguarding Policy.

Skills

Organisational skills

Active listening

Communication skills

Job description

Closing Date: 05/08/2025

Wellbeing and Support Officer

Education for Industry Group (EFI)

Full-Time, Monday - Friday

Permanent

Electra House, London - Moorgate, EC2M 6SE

About the role

The Wellbeing and Support Officer will support, safeguard, enable, and champion the success of all students by providing front-line and responsive advice, guidance, and referral to other services within and beyond the Student Services Team.

This role's purpose is to ensure all students across the EFI Group, including the most vulnerable, make excellent progress both academically and with their social and emotional development. This post is part of the wellbeing team and the wider safeguarding team, they will be first aid trained, DDSL trained, and be prepared for receiving and managing disclosures in line with the EFI Safeguarding Policy.

About you

• Experience: You will have a proven track record of operating in a similar role in a comparable environment and have strong organisational and administrative skills.
• Expertise: You will have a comprehensive understanding of pastoral care issues and effective support measures and be knowledgeable about safeguarding, wellbeing, equality, and diversity issues relevant to this role.
• Passion: You will be a personable, highly compassionate, skilled active listener with an interest in wellbeing and education. Excellent communication skills with the ability to engage confidently with a wide range of people is essential.

If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.

Why The EFI?

We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:

• Funded professional qualifications, personal growth allowance and annual CPD.
• Generous and flexible leave options, including an around-the-world trip after five years of service.
• Market-leading family-friendly pay, including six months of fully paid maternity, adoption, and shared parental leave.
• Monthly wellbeing allowance and financial loan options to support your financial health.

Salary:

From £26,550 to £29,500 per annum, subject to qualifications and experience

How to apply/Next Steps:

Create an account via our website, click 'Start Application' and submit your completed application form. Please note as we are an education provider, CVs are not accepted. You can find our EFI Application Form here.

Closing Date:

8am on Tuesday, 5 August 2025.

Interviews/Recruitment Day:

Date TBC - Interviews to be held in-person at Electra House, Moorgate, EC2M 6SE

More Information/Contact us:

For more information about the EFI Group, visit our EFI, FRA and LCBT websites and refer to the job description.

Please contact [e-mail] for further information.

The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.

Thank you for sharing our values and commitment to student safety.