Wellbeing for Work Coach

Reed; Croydon; Hybrid; GBP 26,000 - 33,000; Full time

Job summary

Reed in Partnership is recruiting a Wellbeing for Work Coach to support participants in managing wellbeing and engaging in employment activities. The role combines face-to-face and online delivery, with signposting to external services as needed.

The successful candidate must live within commutable distance to Croydon; hybrid working with regular face-to-face delivery is required. Responsibilities include delivering wellbeing modules, one-to-one support, and signposting, alongside collaboration

Qualifications

• Experience in delivering courses or training environment (minimum 2 years).
• Health advice/improvement qualification or equivalent (City & Guilds NVQ Level 3 Health Trainer).
• Experience delivering both Face to Face and Remote group sessions.

Responsibilities

• Deliver Wellbeing Support to participants, aligning with Action Plans.
• Deliver group wellbeing sessions online and face-to-face in a blended model.
• Provide training to Employment Advisers and build confidence in wellbeing service usage.
• Maintain robust diary management, admin tasks, and data accuracy.

Skills

Customer facing experience

Health & wellbeing knowledge

Delivery—face to face & remote

IT skills (Teams, CRM, Excel)

Communication skills

Education

City & Guilds 7407/7304 or PTLLS/CTLLS/DTLLS/Level 3 Education

Health trainer qualification (NVQ Level 3)

Cert Ed / PGCE (Desirable)

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range

£26,300 to £32,500

Job Description

**Do you have experience of working in a customer facing and/or health and wellbeing environment?

Do you have a health advice/improvement qualification?

Then consider the role of Wellbeing for Work Coach at Reed in Partnership!**

Internal applications for this role close on02/09/2026

Please note: the successful candidate must live within a commutable distance of our Croydon, as the role is hybrid with regularfacetoface deliveryrequired

What is the role about?

As a WellbeingforWork Coach , you will support participants to better manage their wellbeing and engage in activities that bring them closer to employment. You will deliver wellbeing modules through a blend of facetoface and online group sessions, alongside onetoone support, equipping participants with practical tools to improve their physical, mental, and emotional wellbeing. You will also play a key role in signposting participants to external support services where needed.

Just some of yourday-to-dayresponsibilities will include:

Delivering Wellbeing Support

• Work collaboratively with Employment Advisers toidentifyparticipants with health and wellbeing barriers affecting their ability to find or sustain work.
• Deliver onetoone support to help participants overcome these barriers.
• Build strong rapport with participants to gain trust and confidence.
• Ensure Wellbeing Plans complement the activities outlined in each participant’s Action Plan.

Training Delivery

• Deliver group wellbeing sessions both online and face to face as part of a blended delivery model
• Provide concise, engaging guidance on topics such as stress awareness, mood management, menopause awareness, and anxiety management.

Supporting Employment Advisers

• Hold regular meetings with wellbeing champions, Employment Advisers, and wider teams to discuss performance and promote wellbeing support.
• Deliver training to new team members to build their confidence in using the wellbeing service effectively.
• Whereappropriate, facilitatethreewaymeetings between participants and Employment Advisers to ensure support plans are aligned andappropriate.

Administration & Quality

• Demonstrates robust diary management and strong organisational skills to complete all daily administrative tasks accurately and on time, including confident use of Microsoft Teams, CRM systems, and Excel.
• Deliver ahighqualityservice in line with the Participant Charter, SLAs, and programme Quality Improvement Plan.
• Follow all company processes and ethical standards, including correct referral procedures, expenditure processes, andprogramme specificrequirements.
• Maintain participant records and data with 100% accuracy at every stage.
• Adhere to filing and data processes to ensure confidentiality andmaintaina strong audit trail for internal and external reviews.

To be successful in this role, we are looking for someone with:

Essential Criteria:

• Minimum of 2 years’ experience of delivering courses/working in a training environment OR
• A recognised teaching/training qualification or studying for one (City and Guilds 7407 or 7304, PTLLS/CTLLS/DTLLS/Level 3 Award in Education)OR Health advice/improvement qualification (minimum level - City & Guilds NVQ Level 3 Health Trainer Qualification or equivalent).
• Experience in both Face to Face and Remote group session delivery.
• Key attributesincluding:Achievement Orientation, Accuracy Orientation, Advice & Guidance skills, Resilience, Flexibility, Adaptability, Empathy, Empowerment, Honesty, Integrity, strong Planning andDecisionMakingskills, and a Teamfocused approach.
• A strong understanding of healthy lifestyle principles and uptodate health advice knowledge.
• The ability to motivate others, inspire trust, anddemonstrateexcellent organisation and planning skills.
• Experience working both independently and as part of a team.
• Strong administration and IT skills, basic numeracy, and clear written communication skills.
• A genuine interest in people and a willingness to learn.
• Willingness to travelto offices in the regions

Desirable Attainments:

• Recognised teaching qualifications; Certificate of Education (Cert. Ed) or Post-Graduate Certificate in education (PGCE).
• Experience of exposure to client groups. These client groups may include people claiming health related benefits, single parents, those with criminal records, ex-services, and specific ethnic minority or faith groups.
• Direct previous experience of a similar role. Roles considered to be similar include the role of Health Trainer.
• Degree or relevant qualification. Degree topics may include psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Social Work qualifications or qualifications relating to work with the specific client groups this role will involve.
• Fluency in community languages. Community languages may include Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi, Guajarati, Polish, Serbian and Greek (Dependent on programme).

Essential Criteria:

• Experience in both Face to Face and Remote group session delivery.
• Experience of working alone and as part of a team.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.