Wellbeing & Events Coordinator

The Riverside Group; Kingston upon Hull; On-site; GBP 26,000; Full time

Job summary

Join a forward-thinking organization as a Wellbeing & Events Coordinator, where you will play a vital role in enhancing the quality of life for residents. This position involves developing and implementing engaging activities and events, fostering community participation, and promoting an enabling environment for vulnerable individuals. With a commitment to diversity and inclusion, this innovative firm is dedicated to making a significant impact in the lives of its customers. If you are passionate about supporting others and creating meaningful connections, this opportunity is perfect for you.

Benefits

Flexible working options

Investment in learning and personal development

Wide range of benefits

Qualifications

• Experience working with vulnerable customers in housing/support environments.
• Proficiency in Microsoft Office and willingness to learn new IT systems.

Responsibilities

• Coordinate and promote events to enhance community participation and wellbeing.
• Develop and maintain a rolling programme of activities for residents.

Skills

Communication Skills

Conflict Resolution Skills

Organisational Skills

Experience with Vulnerable Customers

Stakeholder Liaison

Education

5 GCSEs or equivalent

Formal care, support or housing qualification

Tools

Microsoft Office (Word, Excel)

Job description

Hull, Kingston upon Hull, United Kingdom

Job Description

Job Title: Wellbeing & Events Coordinator
Contract Type: Permanent
Salary: £25,965.41 per annum, pro rata (£27,112.48 is achieved after 18 months successful performance in the role)
Working Hours: 15 per week
Working Pattern: Tuesday and Thursday 9-5 with flexibility to work until 8pm on occasion or weekends
Location: Redwood Glades, Hull

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Riverside’s dynamic, innovative Extra Care schemes work intergenerationally, with residents being adults with care and support needs over the age of 18, including older people with care needs, adults with learning disabilities and mental health related care and support needs.

The difference you will make as a Wellbeing & Events Coordinator

You will be responsible for promoting an active and enabling environment, providing a focal point for customers and the local community. Playing a key role in the development and implementation of a range of initiatives, activities and events that encourage resident and community participation to promote independence, reduce isolation and enhance the quality of life through social activities, lifelong learning and wellbeing, preventative health and active ageing within the scheme.

This role will be working alongside a 22.5 hour a week existing Wellbeing & Events Coordinator.

About you

We are looking for someone with (to be taken from essential criteria)

• Experience of working with vulnerable customers within a housing and/or support environment
• Good communication and conflict resolution skills
• Experience of liaising with multiple stakeholders
• IT skills to include basic proficiency in Microsoft Office including Word and Excel, with a willingness to learn specific IT systems used at Riverside

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered

Role Profile

Coordinate, deliver, review and promote an events programme at an Extra Care scheme:

• Develop a continual rolling programme of activities and events both within the facility and off site.
• Arrange, promote and manage facility events and activities and attend when appropriate.
• Monitor, review and update the events programme on a quarterly basis by obtaining feedback from residents, participants and event providers.
• Be responsible for the promotion and marketing of the facility, ensuring that it is integrated within the local neighborhood.
• Be responsible for the promotion and marketing of the events programme at the scheme.
• Build partnerships with a range of stakeholders, statutory and voluntary agencies, local businesses and community groups to ensure the availability of a diverse range of events. Make links with local services and amenities to improve access for customers and the local community.
• Work closely with the care and catering providers to ensure that all customers regardless of needs have the opportunity to be involved in a wide range of events including group and one to one events.
• Responsible for the supervision of trainees and volunteers.
• Organise specific sessions around energy usage, understanding the controls within apartments, benefits advice and service charges.
• Access alternative sources of funding with support from Riverside’s in house experts, submit bids and work with partners to share financial resources.

Administration, recording and performance:

• Provide timely reports on the events and activities in line with the PFI contract to the Contract Manager, maintain records of service performance, customer satisfaction and feedback and seek continuous improvement.
• Adhere to the performance and availability standards as set out in the PFI contract.

Other Information:

You will be required to:

• Adopt a customer focused “one stop” approach throughout the facility to promote quick resolution of all enquiries.
• Cover at other sites as directed by the Manager.
• The role will cover some evening and weekend working.

Person specification

• Experience of working within a housing and/or support environment.
• Experience of working with vulnerable customers.
• Good communication and conflict resolution skills.
• Experience of liaising with multiple stakeholders.
• Organisational skills.
• Flexible and responsive attitude.
• IT skills to include basic proficiency in Microsoft Office including Word and Excel, as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
• 5 GCSE’s or equivalent.
• Formal care, support or housing qualification.

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.