Wellbeing Care Coordinator - N&W Herefordshire PCN

NHS; Hereford; On-site; GBP 24,000 - 28,000; Full time

Job summary

A community health organization in Hereford is looking for a Wellbeing Care Coordinator to support patients in accessing essential well-being services. Your role will involve patient referrals and collaborating with various health professionals to improve community health outcomes. A minimum of GCSEs in English and Mathematics is required, alongside strong interpersonal skills and a commitment to community care. This position offers a full-time schedule of 32 hours within 4 or 5 days.

Benefits

Generous NHS pension scheme

33 to 38 days annual leave

Employee Benefits Programme

Qualifications

• Required background in health or social care setting.
• Experience in using IT systems like EMIS.
• Ability to manage own work and meet deadlines.

Responsibilities

• Act as a first point of contact for new referrals.
• Support patients in being actively involved in their care.
• Promote health and well-being initiatives across the PCN.

Skills

Excellent interpersonal communication skills

Ability to support people

Ability to work effectively as part of a team

Attention to detail

Ability to provide motivational coaching

Education

GCSE English or equivalent level

GCSE Mathematics or equivalent level

Tools

Microsoft Office

Video calling software e.g. Microsoft Teams

Job description

Wellbeing Care Coordinator - N&W Herefordshire PCN

Join our team as a Wellbeing Care Co-ordinator in North & West Herefordshire Primary Care Network.

Are you passionate about helping people and local communities live healthy, positive and fulfilling lives?

Do you want to make a real difference by supporting independence, mental wellbeing, and social connectivity?

We’re looking for an enthusiastic Wellbeing Care Co-ordinator to join our friendly team and be the first point of contact for patients needing proactive well-being support across five local practices.

You will work closely with GP teams, Care Coordinators, social prescribers, health professionals, and community groups to help patients get the right support for their needs.

You’ll also be involved in local health projects that focus on helping people who may find it harder to access services.

Working alongside our supportive Wellbeing Team, you’ll help individuals and groups by offering personalised care guiding them to make informed choices that support their health and wellbeing goals.

*This is a position working 32 hours per week across 4 or 5 days*

* Interviews are expected to take place on Monday 13th October 2025*

Main duties of the job

Key responsibilities will include:

In this varied role, you’ll support patients to access the care and services they need while promoting health and wellbeing across the PCN.

You will coordinate new referrals to the Wellbeing Team, offer advice and signposting, and work one-to-one with patients to help them take an active role in their care. The role also includes supporting group programmes for long-term conditions, engaging in community outreach, and promoting the Wellbeing Team across GP practices and communities. You will work closely with GPs, social prescribers, health coaches, dietitians, and safeguarding leads.

We are looking for a reliable, people-focused person with strong communication skills, able to manage a varied workload, record patient interactions accurately, and collaborate effectively. An understanding of health inequalities/interest in community health initiatives is essential, with a willingness to learn and develop through training and supervision.

If you would like to have an informal chat about the role with a member of the Wellbeing Team before applying please email: [e-mail]

About us

This beautiful part of the country borders Worcestershire, Shropshire, and Wales. We serve both rural and market town communities, responding to the wide-ranging health needs of our population. Our Primary Care Network (PCN) is highly organised and forward-looking, with strong, collaborative relationships between practices and community providers.

Our network includes:

• Kington Medical Practice
• Ryeland Surgery, Leominster
• Mortimer Medical Practice
• Tenbury Wells Surgery
• Weobley and Staunton-on-Wye Surgeries

Herefordshire General Practice and Primary Care Networks are supported by the GP Federation, Taurus Healthcare, enabling us to deliver the best of local services while benefiting from the advantages of working at scale.

Taurus Healthcare offer many employee benefits, such as:

Access to a generous NHS pension scheme with 20.68% employer contribution.

33 to 38 days annual leave entitlement, including bank holidays, depending on service - pro rata for part-time staff -.

Access to an extensive Employee Benefits Programme - Vivup offering:

• 24/7 access to counselling services
• Salary sacrifice scheme for cars and bikes
• Access to a wide range of discounts from national retailers

Access to the Blue Light extensive discount scheme.

Job responsibilities

The Wellbeing Team work with individuals in need of proactive support to encourage independence, a healthy lifestyle, mental wellbeing and social connectivity. They work with General Practices and their communities where there are identified health inequalities to engage and support people in accessing health and community services

The Wellbeing Care Coordinator (WBCC) has a key care coordination role within the N&W PCN Wellbeing Team in supporting people to live independent, healthy and positive lives. The role will:

• Act as a first point of contact for all new referrals to the Wellbeing Team and the single point of access for staff and patients supporting referral issues, early signposting advice and queries.
• Involve working one to one with patients who need extra support and time, helping them to be actively involved in their care and directing them to the most appropriate services based on what is important to them.
• Support the wider Wellbeing and Primary care team in delivering specific health inequality initiatives across the PCN. This could include promoting uptake to screening services, coordinating self-management group based programmes to manage long term conditions such as BP, diabetes and community outreach initiatives working alongside public health teams
• Actively engage with practices to promote the activities and support available from the Wellbeing Team across all practices
• Work closely with and understand the different roles within the wider Wellbeing team (Social prescribers, Health and Wellbeing coaches, dietitians, Care Home and Safeguarding coordinators) and General Practice based staff.

There will be a need to work agilely within the local community and in practices as well as remotely depending on the requirements of the service.

*Please see full Job Description and Person Specification attached to this advert*

Person Specification

Qualifications

• GCSE English or equivalent level.
• GCSE Mathematics or equivalent level.
• ECDL or equivalent level of keyboard/IT skills.

Skills

• Excellent interpersonal communication skills both written and verbal
• Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Able to provide culturally sensitive, person-centred care that respects diverse backgrounds, lifestyles, and beliefs.
• Ability to manage and prioritise own work to meet deadlines.
• Ability to work effectively as part of a team.
• Good level of accuracy and attention to detail.
• Able to communicate health information in a clear, simple, and easy-to-understand way to support informed decisions.
• Ability to provide motivational coaching to support peoples behaviour change
• Marketing and communication skills, including creating posters, leaflets, and digital content to promote services.

Other

• Understanding of confidentiality and Data Protection.
• Required to travel to work from practices and other community locations in order to carry out work across the N&W PCN

Experience

• Working knowledge of Microsoft Office Word, Excel, Outlook and PowerPoint and using video calling software e.g. Microsoft Teams.
• Experience of using IT systems such as EMIS or similar
• Experience of working in a health or social care setting (or related sector e.g. VCS, housing, employment)
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Knowledge of the core concepts and principles of personalised care
• Knowledge of, or experience in, community development approaches, working in community outreach settings
• Understand how social, economic, and environmental factors affect health and wellbeing for individuals, families, and communities.
• Experience of minute-taking within an MDT environment or multiagency setting
• Completed a two day PCI accredited care co-ordination training course or be willing to complete one prior to taking referrals
• Experience of providing one to one and/or group support

Qualities and Attributes

• Reliable, conscientious and flexible approach to work.
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities
• To be able to work independently on own initiative
• Ability to maintain confidentiality
• A passion for actively engaging with people and building rapport
• Clear motivation for the role and commitment to person-centred care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,506.79 to £27,848.63 a year Full Time Equivalent.