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Welfare Support Officer

Medirest Signature

Shrivenham

On-site

GBP 29,000

Full time

Today
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Job summary

A leading company is seeking a Welfare Support Officer in Shrivenham to provide essential support services to diverse families under the Afghan Resettlement Policy. The role involves addressing safeguarding issues, monitoring wellbeing, and maintaining high-quality service for service users. Applicants should demonstrate experience with vulnerable groups and effective communication skills. The position offers a competitive salary, benefits, and opportunities for professional development.

Benefits

25 days annual leave plus bank holidays
Paid volunteering leave
Discounts via Mears Rewards
Access to EAP counselling
Choice of company car or car allowance

Qualifications

  • Experience working with vulnerable and diverse client groups.
  • Understanding of safeguarding issues.
  • Ability to maintain professional boundaries.

Responsibilities

  • Supporting service users and addressing safeguarding issues.
  • Monitoring wellbeing and maintaining accurate records.
  • Providing practical and emotional support.

Skills

Communication
Empathy
Resilience
Trustworthiness

Education

Full UK driving license

Job description

Annual salary: up to £28,917.00

Welfare Support Officer

Shrivenham

Salary up to £28,917 per annum plus company car or £3,500 car allowance

Full time, fixed term contract

40 hours per week across 7-day shift pattern. This will include working out of hours which will be paid via a standby rate and a call-out rate, where applicable.

About Mears:

Our vision is to be regarded as the most trusted and respected provider of housing with care solutions. We value our customers and communities, putting their needs at the heart of everything we do; teamwork, supporting each other, sharing ideas, and never excluding others.

About the Role:

We are working with our client to bring to the UK a number of families under the Afghan Resettlement and Assistance Policy. They will initially be housed in various accommodation bases, known as the transit estate, before being moved to a settled home in the community. Mears will be securing community homes over the next 6 months and some families will move to these homes, others to dispersed accommodation throughout the UK.

Mears has been asked to provide integration support services to occupants during their stay in the transit estates. As a Welfare Support Officer, your main duties will include supporting service users, addressing safeguarding and welfare issues, providing practical and emotional support, monitoring wellbeing, and ensuring all records are accurate for audit purposes. Maintaining professional boundaries and being resilient are essential to provide a high-quality, needs-based service.

Role Criteria:

  • Experience working with vulnerable and diverse client groups is essential
  • Understanding of safeguarding is essential
  • Ability to identify individual and family needs and support packages to maintain independence
  • Experience working with mental health and challenging behaviour is essential
  • Effective communication with colleagues, local authorities, and service users
  • Experience with record keeping and risk assessments
  • Ability to work independently
  • Resilient and trustworthy
  • Supportive, empathetic, good listener, approachable
  • Full UK driving license

All roles require entitlement to work in the UK. Mears does not offer visa sponsorship.

Benefits:

  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day
  • Paid volunteering leave
  • Discounts via Mears Rewards
  • Family-friendly policies
  • Choice of company car or car allowance
  • Access to EAP counselling

To apply or discuss your application, contact:

Beth Dunford (beth.dunford@mearsgroup.co.uk)

We support diversity and inclusion, are a Disability Confident employer, and proudly support the Armed Forces Covenant with a Gold Award in the Defence Employer Recognition Scheme.

We invite applicants to share optional background information to help us promote social mobility, assessed via the Social Mobility Index, with no impact on application eligibility.

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