Welfare Support Officer

Medirest Signature; Hollywater; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading company seeks a Welfare Support Officer in Hollywater to assist families under the Afghan Resettlement Policy. The role includes providing support, addressing safeguarding issues, and maintaining professional boundaries while ensuring welfare and integration in the community. Candidates should hold a full UK driving license and have experience with vulnerable groups.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff discounts with Mears Rewards

Family-friendly policies

Choice of company car or allowance

Access to EAP Counselling

Qualifications

• Experience working with vulnerable and diverse client groups.
• Ability to identify individual and family needs and support packages.
• Full UK driving license required.

Responsibilities

• Support service users, addressing safeguarding and welfare issues.
• Provide practical and emotional support while monitoring wellbeing.
• Maintain accurate records for audit purposes.

Skills

Safeguarding

Communication

Resilience

Record keeping

Teamwork

Job description

Annual salary: up to £28,917.00

Welfare Support Officer

£28,917 per annum plus company car or £3,500 car allowance

Full time, 6 month fixed term contract up to 6 months

40 hours per week across 7 day shift pattern. This will include working out of hours which will be paid via a standby rate and a call out rate, where applicable.

About Mears:

At Mears, our vision is to be regarded as the most trusted and respected provider of housing with care solutions. We value our customers and communities, putting their needs at the heart of everything we do; teamwork, supporting each other, sharing ideas, and never excluding others.

About the Role:

We are working with our client to bring to the UK a number of families under the Afghan Resettlement and Assistance Policy. They will initially be housed in various accommodation bases, known as the transit estate, before being moved to a settled home in the community. Mears will be securing community homes over the next 6 months, and some families will move to these homes, while others will move to dispersed accommodation throughout the UK.

Mears has been asked to provide integration support services to occupants during their stay in the transit estates. As a Welfare Support Officer, your main duties will include supporting service users, addressing safeguarding and welfare issues, providing practical and emotional support, monitoring wellbeing, and maintaining accurate records for audit purposes. Maintaining professional boundaries and resilience is essential to providing a high-quality service that meets the needs of service users.

Role Criteria:

• Experience working with vulnerable and diverse client groups
• Understanding of safeguarding
• Ability to identify individual and family needs and support packages to maintain independence
• Experience with mental health and challenging behavior
• Effective communication with colleagues, authorities, and service users
• Record keeping and risk assessment skills
• Ability to work independently
• Resilience
• Supportive, trustworthy, empathetic, approachable, and a good listener
• Full UK driving license

Note: All roles require entitlement to work in the UK. Mears does not offer visa sponsorship. To drive a Mears vehicle, candidates must be over 21, have held their license for over 3 months, and have less than 9 points. All roles are subject to DBS/security checks.

Benefits:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Volunteering Leave
• Staff discounts with Mears Rewards
• Family-friendly policies
• Choice of company car or allowance
• Access to EAP Counselling

Required Qualifications: Accurate Record-keeping, Customer Service, Liaison, Report Writing, Risk Management, Safeguarding, Teamwork

To apply or discuss your application, contact Beth Dunford at [e-mail]. We support applicants throughout the process.

We are committed to diversity and inclusion, are a Disability Confident employer, and support the Armed Forces Covenant, holding a Gold Award in the Defence Employer Recognition Scheme and an Endorser Award for the Career Transition Partnership.

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