Welfare Support Officer

Mears Group; Glasgow; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company Vehicle and Fuel Card

Staff perks with Mears Rewards

25 days annual leave

Job summary

Mears Group is recruiting a Welfare Support Officer in Perth, Scotland to provide practical and emotional support to asylum seekers navigating the Home Office process. The role requires empathy, resilience, and the ability to manage sensitive cases, with safeguarding at the forefront of daily duties.

You will work to address needs across health, education and community services, keeping detailed records for Home Office audits and collaborating with partner organisations.

Qualifications

• Experience working with vulnerable and diverse client groups.
• Strong understanding of safeguarding practices and procedures.
• Ability to identify needs and put in place appropriate support packages.
• Experience supporting people with mental health issues and/or challenging behaviour.
• Effective communication with colleagues, service users, and local authorities.
• Experience with record keeping, case management, and risk assessments.
• Full UK driving licence.

Responsibilities

• Support service users at various stages of their asylum application process.
• Address safeguarding and welfare issues appropriately, escalating concerns when necessary.
• Provide both practical and emotional support to service users.
• Monitor wellbeing and identify support needs for individuals and families.
• Ensure accurate record-keeping for Home Office audits and compliance.
• Carry out risk assessments and update support plans regularly.
• Maintain professional boundaries while providing a supportive and empathetic service.
• Assist service users with accessing healthcare, education, and community services.
• Signpost to external agencies and support networks where appropriate.
• Accompany service users to appointments or interviews where required.
• Promote independence and resilience by encouraging service users to develop life skills.
• Work collaboratively with colleagues, local authorities, and partner organisations.
• Respond quickly and calmly to crisis situations to ensure safety and support.
• Contribute to service improvements by sharing feedback and best practice.
• Support equality, diversity, and inclusion in all aspects of service delivery.

Skills

Vulnerable client groups

Safeguarding practices

Record keeping

Communication skills

Time management

UK driving licence

Tools

Case management

Job description

Annual salary: up to £29,856.00

Welfare Support Officer

Location: Perth, Scotland

Salary up to £29,856.80 per annum

Including company vehicle and fuel card or £3,500 company car allowance

Contract: Full time – 6 month fixed term contract, 40hrs per week, Monday to Friday

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

About the Role: Due to contract expansion, we are seeking for a Welfare Support Officer to join our team. This is an exciting position that works exclusively to support Asylum seekers going through their right to work Asylum application process with the home office. The ideal candidate will be resilient, trustworthy, caring, a people person and extremely empathetic to others. As a Welfare Support Officer every day is different, no day is the same. Although this role comes with it challenges it is an extremely rewarding role.

• Support service users at various stages of their asylum application process
• Address safeguarding and welfare issues appropriately, escalating concerns when necessary
• Provide both practical and emotional support to service users
• Monitor wellbeing and identify support needs for individuals and families
• Ensure accurate record-keeping for Home Office audits and compliance
• Carry out risk assessments and update support plans regularly
• Maintain professional boundaries while providing a supportive and empathetic service
• Assist service users with accessing healthcare, education, and community services
• Signpost to external agencies and support networks where appropriate
• Accompany service users to appointments or interviews where required
• Promote independence and resilience by encouraging service users to develop life skills
• Work collaboratively with colleagues, local authorities, and partner organisations
• Respond quickly and calmly to crisis situations to ensure safety and support
• Contribute to service improvements by sharing feedback and best practice
• Support equality, diversity, and inclusion in all aspects of service delivery

• Experience working with vulnerable and diverse client groups
• Strong understanding of safeguarding practices and procedures
• Ability to identify needs and put in place appropriate support packages to promote independence
• Experience supporting people with mental health issues and/or challenging behaviour
• Effective communication skills with colleagues, service users, and local authorities
• Experience with record keeping, case management, and risk assessments
• Ability to work independently, manage time effectively, and prioritise tasks
• Resilient, supportive, trustworthy, approachable, empathetic, and a good listener
• Flexible and willing to travel as required
• Ability to remain calm and professional in difficult or emotional situations
• Good IT skills for updating case notes and maintaining accurate records
• Commitment to confidentiality and data protection
• Full UK driving licence

• Benefits we can offer you
• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Vehicle and Fuel Card
• Access to EAP Counselling sessions
• To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
• All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
• As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check.
• For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK.

Our Values - Customers / Innovation / Teamwork / Responsibility