Welfare Support Officer

Mears; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community support organization in Belfast is seeking a Welfare Support Officer to assist asylum seekers with their right to work applications. The role includes providing emotional support, ensuring service users are monitored effectively, and maintaining accurate records. Ideal candidates should be empathetic, resilient, and capable of working independently in diverse environments.

Qualifications

• Experience of working with vulnerable and diverse client groups.
• Experience and understanding of safeguarding.
• Ability to identify individuals' needs and recognize support packages.
• Experience working with mental health and/or challenging behaviour.
• Ability to communicate effectively.
• Experience with record keeping and risk assessments.
• Ability to work independently.

Responsibilities

• Support asylum seekers through their application process.
• Provide practical and emotional support to service users.
• Monitor service users' wellbeing and update records accurately.

Skills

Empathy

Communication

Resilience

Job description

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Due to contract expansion, we are seeking a Welfare Support Officer to join our team. This is an exciting position that works exclusively to support asylum seekers going through their right to work asylum application process with the Home Office. The ideal candidate will be resilient, trustworthy, caring, a people person, and extremely empathetic to others. As a Welfare Support Officer, every day is different; no day is the same. Although this role presents challenges, it is also extremely rewarding.

As a Welfare Support Officer, your main duties will include, but are not limited to, ensuring service users are supported at various stages of their asylum application process, including safeguarding and welfare issues you come across, providing practical and emotional support to service users, monitoring their wellbeing and support needs, and ensuring all records are updated and accurate for Home Office audit purposes. It is essential to maintain boundaries and be resilient to ensure a professional and well-defined service that always meets the needs of the service users.

Role Criteria:

• Experience of working with vulnerable and diverse client groups
• Experience and understanding of safeguarding
• Ability to identify individuals' and families' needs and recognize the support packages required to maintain independence
• Experience working with mental health and/or challenging behaviour
• Ability to communicate effectively with colleagues, local authorities, and service users
• Experience with record keeping and risk assessments
• Ability to work independently
• Resilient
• You will be supportive, trustworthy, a good listener, approachable, and empathetic to others