Welfare Manager London, Kings College

Move Language Ahead; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Welfare Manager for a seasonal role at its summer centers. This full-time position involves ensuring the safety and well-being of international high school students in a dynamic environment. The Welfare Manager will oversee student welfare, coordinate with staff, and manage safety protocols. With a focus on creating a supportive atmosphere, this role is perfect for someone passionate about youth welfare and cultural immersion. Enjoy a flexible schedule while making a significant impact on students' lives during their cultural experience abroad.

Benefits

Complimentary room and full board

Holiday Pay 12.07%

Qualifications

• High school degree required; Associate's or Bachelor's preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Responsible for the welfare and safeguarding of students.
• Monitor student safety and well-being at the summer center.

Skills

Positive outlook

Enthusiasm

Excellent organization skills

Ability to work long hours

Passion for youth safety

Interpersonal skills

Excellent communication

Attention to detail

Self-motivation

Ability to multi-task

Education

High school degree or equivalent

Associate’s or Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

mlaEasy Center Management software

Job description

Welfare Manager

The MLA Welfare Manager is a full-time, seasonal position (mid-June through mid-August) with MLA, which is the trade name of Go Languages Worldwide Ltd in the UK and Study World Corp. in the US. As the Welfare Manager, you would be working under the direct supervision of the Center Director. The Welfare Manager is responsible for the care, safeguarding, and welfare of students at MLA Summer Centers. You would need to liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided. This position is required to reside on campus in company-provided housing and monitor the safety and well-being of international high school students attending our cultural immersion program.

Position Overview

• Responsible for student welfare and safeguarding
• Reports to Center Director
• Employment from end of June – beginning of August
• 6 working days per week
• 1 day off per week

Required Skills

• Positive outlook
• Enthusiasm
• Excellent organization skills
• Ability to work long hours in a high-pressure environment
• Passion for the safety and wellbeing of youth

Company

For almost 50 years, MLA World has been bridging cultures together through education and world travel. We are a company dedicated to encouraging the growth of global citizens through English language learning abroad and safe, culturally immersive youth programming.

Company Mission Statement

MLA Move Language Ahead is an industry leader committed to providing premier international study abroad programs that ensure the highest levels of safety, education, and cultural immersion.

LOCATIONS

• Kings College
  (Other locations we operate: University of Reading, Brunel University, Roehampton University, Heriot-Watt University, Dulwich College, Moulton College, Worcester, University of Worcester, University of Portsmouth, The Duke of York's Royal Military, University of Surrey)

DATES

• June 19, 2025 – August 15, 2025*
  *Contract dates may vary to meet the needs of the program

SCHEDULE

As a Welfare Manager, you’ll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week.

Required Knowledge, Skills and Experience

The successful candidate must have a high school degree or equivalent. Furthermore, you are a successful candidate if you have good interpersonal skills and can thrive in the high-pressure environment of an exciting international summer school.

Additional required skills include:

• Demonstrated experience in looking after youth
• Ability to multi-task
• Excellent communication (verbal and written)
• Attention to detail
• Self-motivation
• Ability to establish excellent relationships with our clients, specifically the Group Leaders who bring their students from abroad
• Aptitude to effectively use Microsoft Word and Excel
• Ability to be pleasant, polite, and cooperative with fellow employees, vendors, and guests

Additional preferred qualifications:

• Associate’s or Bachelor’s Degree
• Prior work experience as a manager
• Prior work experience with a MLA summer center or youth camp
• First Aid certification
• Must hold a valid US Driver's License

Key Position Accountabilities

Pre-Program

• Attend all required, paid training/induction meetings prior to the start of a session
• Review itineraries and become knowledgeable with all aspects of the program
• Complete any required training sessions/courses as directed
• Review the Center Set-up Guide
• Become familiar with the mlaEasy Center Management software
• Communicate with the center staff regarding move-in, training, and any other pre-program information

Management of the Center

• Help maintain a clean, organized, and professional Center Office
• Review all details pertaining to the day-to-day center welfare operations
• Attend all meetings with Group Leaders in support of the Center Director
• Work in conjunction with the Director of Studies to confirm the student attendance in the tuition program
• Attend regular meetings with Campus Partners as requested

Welfare & Safeguarding

• Read and understand the MLA Safeguarding Policy and Staff Handbook
• Ensure that all MLA and campus policies for the welfare and protection of children are understood by students and adhered to by all staff
• Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively
• Support the Center Director in establishing and effectively communicating with staff and guests site-specific emergency evacuation and preparedness plans
• Address any student or staff concerns, keeping a log, reporting to the relevant persons involved
• Ensure that each student’s cultural, religious, and dietary needs are met and respected
• Act as a Group Leader for individual students if necessary
• Maintain 24-hour on-call emergency assistance for the Center
• Assist Centre Director for any Authorized Student Pick-Up requests
• Liaise with the Medical Doctor regarding any welfare-related matters

Health & Safety

• Oversee the MLA Health and Safety Protocol for the centre
• Undergo risk assessments of all campus facilities used by our programme
• Keep all programme risk assessments organized and up-to-date
• Be knowledgeable on how to respond and/or escalate on- and off-campus health and safety matters
• Coordinate all student and employee care with the MLA Medical Doctor on site

Company Quality Performance

• Work with the Center Director to ensure that what has been sold to the guests is being provided by the center
• Participate in a comprehensive Center induction to all new guests within 24-hours of arrival
• Follow-up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively
• Confirm the student and Group Leader handbooks are available

Compensation

The Welfare Manager is compensated as a weekly salary commensurate with the successful candidate’s education and experience. Starting salary is from GBP 530 per week (+ Holiday Pay 12.07%). The Welfare Manager will also receive complimentary room and full board as part of their compensation package.

UK EQUALITY ACT 2010

MLA Move Language Ahead is an equal opportunity employer dedicated to excellence through diversity and does not discriminate on the basis of age, gender, marital status, being pregnant or on maternity leave, race, disability, sexual orientation or expression, religion, beliefs, or any other non-job related criteria.