Welfare Benefits & Money Advice Caseworker

We Manage Jobs(WMJobs); West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as a full-time Welfare Benefits and Money Advice Caseworker. This role is crucial in supporting vulnerable residents to navigate welfare benefits and improve their financial resilience. You'll leverage your expertise in budgeting and income maximization to provide tailored advice, ensuring individuals can sustain their tenancies and live independently. If you’re passionate about making a difference in the community and possess strong communication skills, this is an exciting opportunity to contribute positively to people's lives while working in a dedicated team of specialists.

Qualifications

• At least 2 years of experience in advice giving related to Welfare/Benefits Advice.
• Strong knowledge of the debt advice process and financial inclusion.

Responsibilities

• Provide comprehensive advice over the telephone and face-to-face to residents.
• Support residents to access appropriate banking products and manage finances.

Skills

Welfare Benefits Knowledge

Income Maximisation

Budgeting

Universal Credit

Debt Advice Process

Communication Skills

Education

GCSE English and Maths at Grade 4-9 (A*-C) or equivalent

Job description

This post is on a 3-year fixed-term contract.

We have an exciting opportunity for a skilled individual to join our Welfare Rights Team as a full-time Welfare Benefits and Money Advice Caseworker.

The role requires someone with specialist knowledge in welfare benefits, income maximisation, budgeting, and universal credit. You should have substantial experience in welfare benefits and money advice.

You will be committed to providing excellent quality advice. You should be friendly, supportive, highly motivated, and able to work in a driven team of specialist advisors to support our tenants and residents, especially the most vulnerable, to sustain their tenancies and live independently in the community.

Requirements:

• At least 2 years of experience in advice giving related to Welfare/Benefits Advice.
• Provide comprehensive advice over the telephone (Advice Line) and face-to-face to residents requiring budgeting support, to improve their financial resilience and manage their finances effectively.
• Develop, acquire, and maintain sound knowledge of the wider benefits system, identify entitlement, and advise on claim processes, backdating, appeal rights, and discretionary payments.
• Develop, acquire, and retain strong knowledge of the debt advice process, including using the Standard Financial Statement to identify priority and non-priority debts and suitable debt options.
• Maintain a sound working knowledge of other relevant services such as housing, safeguarding, and social care.
• Attend regular training to stay updated on money advice systems, policies, and legislation.
• Support residents to access appropriate banking products and provide advice on savings and credit options to increase financial inclusion.
• Make appropriate referrals to relevant teams to achieve the best outcomes for residents.

Hours: 37 hours per week

Qualifications: GCSE English and Maths at Grade 4-9 (A*-C) or equivalent. The successful candidate must provide evidence of these qualifications.

The successful candidate will be required to undertake a basic DBS Check.

Shortlisted candidates will be called for a written test scheduled on 12^th June 2025 and interviews will follow on 26^th June 2025.

For an informal discussion, please contact Samantha Creary, Operations Manager, at 07791 921169 or [e-mail].

We reserve the right to close vacancies early if we receive a large number of applications. Please complete and return your application promptly, referring to the supporting documents attached.

If you require assistance due to a disability or have experienced issues applying, contact the Resourcing Team at 0121 569 3300 or via email at [e-mail].

For more information about working for Sandwell Council, our recruitment process, and our offerings, visit https://www.sandwell.gov.uk/counciljobs.

Click here to learn more about our One Team Framework: Values and Behaviours.

To apply, download the application form and send it to [e-mail].

More about Sandwell: https://www.sandwell.gov.uk/WeAreSandwell/council/story

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