Welfare Benefits Caseworkers

Citizens Advice; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Citizens Advice in Birmingham is seeking experienced advisers to join their established team. The role focuses on assisting clients with welfare benefits, casework, and outreach services across Birmingham and Solihull. The ideal candidate will bring a strong background in advice delivery and relationship building, ensuring clients receive the support they need. A competitive salary is offered, along with opportunities for professional development.

Qualifications

• Strong background in welfare benefits and high-quality advice.
• Experience working independently and achieving targets.

Responsibilities

• Undertake casework and assist clients with welfare benefits.
• Promote the service and develop relationships with referring teams.
• Deliver advice virtually or in outreach settings.

Skills

Experience in delivering high-quality advice

Strong knowledge of welfare benefits

Ability to build relationships with third sector colleagues

Job description

We are inviting applications for this exciting opportunity to join an established team.

We are looking for experienced advisers who have a strong background in the delivery of high-quality advice and a good working knowledge of welfare benefits.

The post holder will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help, up to and including tribunal representation.

Advice will be delivered either virtually (including phone, secure email and video) or at outreach settings across Birmingham and Solihull according to the service user’s needs and preferences.

The post holder will also be responsible for promotion of the service, developing an effective working relationship with the referring teams, raising awareness of the service and delivering talks and training as required.

Experience of working independently and building relationships with third sector colleagues will be important, as will the ability to achieve targets.

To apply, please email [e-mail]