Welfare Benefits Caseworker

Citizens Advice; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community advice organization is seeking a Welfare Benefits Caseworker to provide a comprehensive advisory service to individuals and families. The role involves supporting clients in understanding their welfare benefits, ensuring access to financial assistance, and guiding them through mandatory considerations and appeals. Candidates must demonstrate a strong commitment to community welfare and have excellent communication skills.

Qualifications

• A thorough understanding of welfare benefits regulations and policies is required.
• Must have excellent communication and advocacy skills.
• Strong commitment to improving the well-being of individuals and communities.

Responsibilities

• Deliver a comprehensive Welfare Benefits Advisory Service.
• Support clients in understanding and accessing welfare benefits.
• Ensure clients receive appropriate financial assistance and guidance.

Skills

Excellent communication skills

Advocacy skills

Understanding of welfare benefits regulations

Job description

Citizens Advice Liverpool in partnership with Citizens Advice St Helens and Citizens Advice Warrington are delivering a Welfare Benefits, Debt and Budgeting Advisory Service to Torus Housing tenants.

The Welfare Benefits Caseworker is responsible for delivering a comprehensive Welfare Benefits Advisory Service to individuals and families in need. The caseworker will provide support and guidance to clients in understanding and accessing welfare benefits, ensuring they receive the appropriate financial assistance and support, including support with welfare benefits mandatory considerations, and appeals. The role requires a thorough understanding of welfare benefits regulations and policies, excellent communication and advocacy skills, and a strong commitment to improving the well-being of individuals and communities.