Welfare Benefits and Assessments Advisor

AWD online; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment agency in London is seeking an experienced Senior Welfare Benefits and Assessments Advisor. The role involves dealing with inquiries regarding Benefits and Council Tax, supervising a team, and supporting vulnerable residents. The ideal candidate will have strong verbal and written communication skills, proficiency in Microsoft Office, and experience in a front facing Welfare Benefits environment. Excellent benefits include generous annual leave and a local government pension scheme.

Benefits

Generous annual leave entitlement

Excellent local government pension scheme

Employee assistance programme

Range of local & lifestyle discounts

Use of a free onsite gym

Salary sacrifice car & cycle to work schemes

Qualifications

• Experience of working within a front facing Welfare Benefits Environment.
• Supervisory experience (desirable).

Responsibilities

• Deal with resident and customer inquiries related to Housing Benefit and Council Tax.
• Lead on concessionary fares and Local Welfare Provision application processes.
• Mentor Advisors to develop their skills.

Skills

Verbal communication skills

Written communication skills

Proficient ICT skills

Good working knowledge of Welfare Benefits

Ability to listen and assess information

Ability to make complex decisions

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Welfare Benefits and Assessments Advisor, London

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Client:

AWD online

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5cdb5d79c20f

Job Views:

23

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

JOB OVERVIEW

We have a fantastic new job opportunity for a Senior Welfare Benefits and Assessments Advisor with experience of working within a similar front facing Welfare Benefits role, excellent verbal and written communication skills and proficiency in Microsoft Office packages.

Working as the as Senior Welfare Benefits and Assessments Advisor you will work effectively and collaboratively with teams within Income & Assessments to ensure the service is responsive and meets the appropriate needs of its residents, customers, and other users.

As the Senior Welfare Benefits and Assessments Advisor you will be responsible for supporting and supervising a team of front facing assessment advisors who deal with individuals with queries in relation to Benefits & Council Tax, and responding to the needs of vulnerable residents, additionally where necessary making appropriate connections and referrals for additional services and support.

DUTIES

Your duties as a Senior Welfare Benefits and Assessments Advisor will include:

• Dealing with resident and customer enquiries in relation to Housing Benefit, Council Tax Reduction and Council Tax via phone, email and face to face contact
• Support the operation of the service and take ownership for processes and procedures using best practice from others where appropriate
• Lead on the concessionary fares & Local Welfare Provision application processes
• Dealing with the more complex customer issues and support and mentor Advisors to develop their skills and practice
• Assisting with the effective monitoring and review mechanisms to ensure continuous improvement in delivery of services
• Support the administration of Housing Benefit & Council Tax Reduction claims and re-assessments
• Make complex autonomous decisions with confidence and professionalism

CANDIDATE REQUIREMENTS

• Verbal, written communication skills
• Experience of working within a front facing Welfare Benefits Environment
• Proficient ICT skills and use of Microsoft packages
• Good working knowledge of Welfare Benefits
• Ability to listen, extract and assess important information
• Ability to make appropriate complex decisions with autonomy and confidence
• Supervisory experience (desirable)

BENEFITS

• Generous annual leave entitlement of 28 days (rising to 33 days after 5 years continued local government service) plus Bank Holidays
• Excellent local government pension scheme
• Employee assistance programme including 24/7 wellbeing helpline
• Range of local & lifestyle discounts
• Use of a free onsite gym
• Salary sacrifice car & cycle to work schemes

And much more!

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13556

Full-Time, Permanent Local Authority Jobs, Careers and Vacancies. Find a new job and work in Wokingham, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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