Welfare Benefits Administrator

New Start; Lancashire; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading not-for-profit organization is seeking a Welfare Benefits Administrator to provide vital support in maximizing benefits for vulnerable individuals. The role involves liaising with government bodies, assisting residents with claims, and working as part of a dedicated team. Ideal candidates will possess A-level qualifications, direct communication skills, and a deep sense of empathy, ensuring they can navigate challenging circumstances faced by clients in a supportive manner.

Benefits

22 days annual leave plus Bank Holidays

Learning and development opportunities

Complimentary Medicash enrollment after probation

Qualifications

• Qualifications at A-level standard, with GCSEs in English and Maths.
• Proficiency in Microsoft Office, assessed at interview.
• Ability to support individuals facing various challenges empathetically.

Responsibilities

• Maximise income by advising and assisting individuals on benefit claims.
• Assist residents in completing applications for welfare and housing benefits.
• Provide ongoing support for maintaining benefit claims.

Skills

Empathy

Communication

Record Keeping

Education

A-level qualifications

GCSEs in English and Maths at grade C or above

Graduate degree (desirable)

Tools

Microsoft Office proficiency

Job description

We have a fantastic position available for a Welfare Benefits Administrator, where you will work with a highly motivated team providing benefit maximisation support to vulnerable people based in the Liverpool and Sefton area.

You will join us in New Start's head office, based in L13, on a Permanent Contract working full time, 37.5 hours. In return, you will receive a competitive salary of GBP (phone number removed) per annum.

New Start is a family-run, not-for-profit organisation providing residential and supported accommodation services for vulnerable adults, families, and young people. You will be based within the Welfare Benefits Team, working across all New Start's services to provide first contact support around welfare benefits, liaising on behalf of residents with the DWP and local council.

What we have to offer:

• Competitive salary of GBP (phone number removed)
• 22 days annual leave (rising to 30 days) + Bank Holidays
• Learning and development opportunities up to and including Level 5
• Complimentary Medicash enrollment after probation

Key duties as our Welfare Benefits Administrator will be to:

• Maximise the income of service users by providing advice and practical assistance to support individuals pursuing benefit claims.
• Assist New Start residents in completing applications for relevant welfare benefits and housing benefit.
• Provide ongoing support to maintain housing benefit and welfare benefit claims.
• Work as part of a team to provide quality accommodation and support services for vulnerable adults and young people within a safe environment.

What we are looking for in our ideal Welfare Benefits Administrator:

• Qualifications at A-level standard, with GCSEs in English and Maths at grade C or above.
• An awareness of the benefit provisions currently available to UK residents.
• Proficiency in Microsoft Office, with assessment at interview stage.
• Ability to accurately record information within residents' files.
• Highly empathetic individuals capable of supporting people with mental health challenges, trauma, substance abuse, and other issues in a non-judgemental manner.
• A full UK driving licence and access to a personal vehicle are essential.
• A graduate degree is desirable.
• Ability to work independently without supervision.

If you believe you are the right candidate for the role of Welfare Benefits Administrator, please click apply now. We look forward to hearing from you.

This post is subject to an enhanced DBS criminal record disclosure.