Welfare Benefit and Support Worker

Recruit 3; Swansea, Mountain Ash; On-site; GBP 24,000; Full time

Job summary

An established industry player is seeking a dedicated Welfare Benefit & Support Worker to join their team in Swansea. This role involves providing essential information and support regarding welfare benefits and services to carers and their families. The successful candidate will play a crucial role in ensuring that individuals receive the guidance they need to navigate complex welfare systems. With a supportive work environment and opportunities for professional growth, this position is perfect for someone passionate about making a positive impact in the community. Join a team that values compassion and dedication in helping others.

Benefits

26 days annual leave

Travel expenses reimbursement

Supportive work environment

Qualifications

• Experience in providing support and advice on welfare benefits.
• Strong communication skills to assist carers and families.

Responsibilities

• Provide comprehensive information and advice on welfare benefits.
• Support carers and their families with welfare services.

Skills

Welfare Benefits Knowledge

Advisory Skills

Communication Skills

Education

Relevant Qualification in Social Work or Welfare

Job description

Job Opportunity: Welfare Benefit & Support Worker

Location: Ty Findlay, Prince of Wales Road, Swansea SA12EX

Hours: 35 hours per week. Normal working hours are 9am – 4.30pm, Monday to Friday, including a 30-minute unpaid lunch break. Some out-of-hours work may be required, with time off in lieu provided.

Salary: £23,933 per annum

Annual Leave: 26 days plus customary bank holidays. Additional days granted based on years of service.

Travel Expenses: 45p per mile

Reporting To: CEO

Application Deadline: 20th May 2025

The position is subject to a 6-month probationary period. The successful candidate will be required to undergo an enhanced C.R.B. disclosure.

Accountability

The Welfare Benefit & Support Worker will be employed by the Swansea Carers’ Centre Board of Trustees. The line manager for this role is the CEO.

Purpose of the Role

To provide comprehensive information, advice, and support regarding welfare benefits, tax credits, and other welfare services offered by voluntary and statutory organizations to carers and their families across Swansea.

Recruit3 is developed in Wales in partnership with WCVA (Registered charity 218093, Company limited by guarantee 425299) and The Big Issue Cymru (Registration No 3049322).