Welcome Team Member / Reception

GuestHouse Hotels; Brighton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Birthday day off

Paid breaks

Free meal on shift

Staff room pantry access

Family and friends discounts

Job summary

GuestHouse’s No. 124 Brighton boutique hotel is recruiting a Welcome Team Member to greet guests with warmth and style. You’ll help with check-ins/outs, share local Brighton tips, and contribute to a cheerful, seaside-atmosphere in a small, family-run setting.

The role is full-time (40 hours) with five days out of seven on a shift basis, offering competitive pay and opportunities to engage guests in memorable Brighton experiences.

Qualifications

• Natural people-person who makes guests feel at home.
• Calm and organised even when busy at peak check-in times.
• Enjoys chats about local spots, culture, and seaside activities.

Responsibilities

• Greet guests warmly on arrival and check them in smoothly.
• Provide local recommendations and help guests settle into their stay.
• Assist with checkout and ensure a positive departure experience.
• Keep the lobby energetic and welcoming with Brighton flair.

Skills

People skills

Calm under pressure

Conversation skills

Hospitality mindset

Job description

Hello Brighton

Now recruiting for a

Now recruiting for a Welcome Team Member at No. 124 Brighton by GuestHouse opposite the West Pier on Kings Road.

Do you sparkle brighter than the Brighton Palace Pier lights? Can you turn a weary traveller into a smiling guest faster than you can say “room with a view”?

Here at No. 124 Brighton by GuestHouse, we’re a small but stylish, family-run boutique hotel, and we’re looking for a Welcome Team Member who can greet guests with warmth, wit, and just the right touch of Brighton flair.

Please note, this is a full time role (40 hours) working 5 days out of 7 (shift work)

What You’ll Be Doing

• Welcoming weekenders, festival-goers, and seaside dreamers with effortless charm.
• Checking in/out guests smoothly - no stress, just good vibes.
• Sharing local tips, from the quirkiest Lanes boutiques to the best spot for sunset over the sea.
• Keeping our lobby buzzing with the same energy and colour that makes Brighton unforgettable.

What We’re Looking For

• A natural people-person who knows how to make everyone feel at home.
• Calm and organised, even when check-in feels busier than the beach on a sunny bank holiday.
• Someone who loves conversation, whether it’s about vintage shops, live music, or where to find the best chips on the beach.
• Hospitality experience is handy, but a sparkling personality is essential.

If your aspiration is to work for a company that understands you and trusts your instincts when it comes to hospitality and you’ve been looking for this kind of role for a while. Guess what, we’ve been looking for you too!

What’s in it for you!

• Be part of a boutique hotel with character, charm, and a dash of seaside quirk.
• Be part of a small, close-knit team where your ideas matter.
• Competitive pay, and plenty of guest-powered stories.
• An extra holiday day for your birthday.
• All breaks are paid.
• Our team have their own team room - with their own pantry full of food, to use whenever they like. Grab a snack! Plus, get a free meal on shift.
• You can stay/dine with your family and friends in any of our hotels/restaurants/spas at a great discount.
• The joy of making every guest’s Brighton stay as memorable as the city itself.