Welcome Team Leader - HM Tower of London - Front of House

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An exciting opportunity exists for a Team Leader to join the Tower Host management team at the Tower of London. This permanent role involves leading a team to deliver exceptional customer service, ensuring effective operations, and fostering interdepartmental collaboration. Ideal candidates will possess strong leadership skills, experience in team supervision, and the ability to thrive in a busy environment.

Benefits

Enhanced holiday entitlement

Generous Employers Pension Contributions (up to 11%)

Annual Pay reviews

Critical Illness Cover & Life Assurance

Family-friendly policies and benefits

Staff discounts and membership to all palaces

Qualifications

• Experience in supervising or leading a team is essential.
• Excellent people skills are crucial.
• Ability to communicate clearly and persuasively.

Responsibilities

• Lead and motivate a Tower Host team.
• Manage the smooth day-to-day running of the department.
• Collaborate across the Tower Host management team.

Skills

Customer Service

Leadership

Communication

Job description

Welcome Team Leader - HM Tower of London - Front of House, London

Client: History Royal Palaces

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 5834d2fe6ed1

Job Views: 3

Posted: 19.05.2025

Expiry Date: 03.07.2025

Job Description:

About the role

We have an exciting opportunity for an individual to join our Tower Host management team as a Team Leader on an established permanent basis. Reporting to a Senior Team Leader, you will play a vital role in supporting the Tower Team.

You will be responsible for leading and motivating a Tower Host team, trained and coached to the highest level of customer service. You will help manage the smooth day-to-day running of the department.

Excellent people skills are essential, along with a proven record of providing excellent customer service and the ability to use your initiative.

You will be accustomed to multi-tasking and working in busy environments, both cooperatively and independently. This is a varied role requiring you to be well-organized, solution-oriented, and motivated.

You should be able to communicate clearly and persuasively with internal and external customers, develop good interdepartmental relationships, and collaborate across the Tower Host management team.

Experience in supervising or leading a team is essential. Knowledge of HRP’s ticketing system would be a benefit.

HRP Established Staff Benefits include:

• Enhanced holiday entitlement
• Generous Employers Pension Contributions (up to 11%)
• Annual Pay reviews
• Critical Illness Cover & Life Assurance
• Family-friendly policies and benefits
• Staff discounts and membership to all palaces

Proposed start date: Mid June 2025.

Please apply online with your CV. Interviews are planned for the week of 6th June 2025.