Welcome Team Advisor

JR United Kingdom; Basildon; On-site; GBP 25,000 - 30,000; Full time

Job summary

Une entreprise de gestion de main-d'œuvre recherche un conseiller d'équipe d'accueil pour augmenter sa base de clients. Le rôle implique la gestion d'appels entrants et sortants pour promouvoir les solutions de l'entreprise. Vous devrez également exceller en service client, en établir des relations et atteindre des objectifs de vente. La position offre un environnement dynamique avec des opportunités de développement personnel et professionnel.

Benefits

Programme d'assistance aux employés

Pension avec sacrifice salarial

Congé pour anniversaire

Jour de congé pour bénévolat

Achat de jours de congé

Congé maternité et paternité amélioré

Soutien pour parents revenant au travail

Prêts à faible intérêt

Formation liée au rôle et études payées

Événements sociaux

Qualifications

• Minimum 2 ans d'expérience en service client ou diplôme.
• Compétences en communication verbale et écrite.
• Expérience avérée dans l'atteinte des objectifs de vente.

Responsibilities

• Gérer les appels entrants et sortants pour les prospects.
• Atteindre les KPI de conversion et d'activité.
• Offrir un service client exceptionnel et résoudre les plaintes rapidement.

Skills

Communication

Résilience

Relation client

Proactivité

Education

Éducation de niveau supérieur (diplôme)

Tools

Microsoft Office

Microsoft Teams

CRM Systems

Job description

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At Giant Group we have an exciting opportunity for Welcome Team Advisor to join our team.

Job Title: Welcome Team Advisor

Hours of work: 37hrs, Mon – Fri 9 am to 7pm (rotational shifts)

Job Type: Permanent

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

The impact of your role

As a Welcome Team Advisor, you will have an impact in increasing our customer base by identifying their needs and showcasing Giant’s solutions. Therefore, you will be a main point of contact, handling inbound and outbound calls, promoting our range of products and services, and ultimately achieving sales.

Key responsibilities of the role include:

• Taking inbound and making outbound calls to warm leads.
• Meeting set KPI’s for conversion rates, activity levels and sales targets.
• Handling objections to encourage customer sign-ups.
• Manage customer emails and enquiries effectively.
• Taking the customer through the onboarding process using our CRM system.
• Provide exceptional customer service and resolve customer complaints quickly and effectively.

Your ideal experience & competencies

Ideally you would have at least 2 years’ experience in a customer service/onboarding role or alternatively educated to a degree level.

• You can only excel in this role with excellent communication skills, both verbal and written.
• Being great at building rapport and relationships with your customers, adding value and always being humble.
• Having tenacity and a proven track record hitting activity and sales targets.
• You must be able to demonstrate the ability to learn about umbrella company services and possess a high level of resilience with a passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
• Proficiency in Microsoft Office & Teams; and updating CRM systems.

The benefits we offer here at giant:

• Employee Assistance Program
• Pension Salary Sacrifice
• Birthday leave
• Day off for charity work
• Buy Holidays
• Enhanced maternity & paternity pay
• Support for parents returning to work
• Soft loans
• Role related training & paid studies
• Social events

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.