Welcome & Service Team Member

National Trust; Wolverhampton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Substantial pension scheme of up to 10

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust is seeking a friendly Welcome & Service Team Member for Moseley Old Hall, Wolverhampton. You’ll greet visitors, share information about the property, answer questions and ensure everyone has an enjoyable visit.

Reporting to the Welcome Manager, you’ll join a small team and contribute to a warm, inclusive visitor experience. The role involves weekends and bank holidays on a zero-hour contract, with online assessment in place of a CV.

Qualifications

• Customer-focused with an understanding of the importance of great service.
• Team player, but also able to work on your own initiative.
• Well organised and adaptable.
• Willing to learn new skills.
• Have a positive attitude.

Responsibilities

• Deliver a great all-round customer service experience.
• Answer queries and listen to visitors' needs to provide the right information.
• Be involved in different aspects of the visitor experience, including events and social media promotion.
• Ensure visitors have the best day possible; no two days are the same.

Skills

Customer-focused

Team player

Well organised

Adaptable

Willing to learn

Positive attitude

Job description

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary

£13.25 per hour

Contract/duration

Fixed term contract until 19-Jul-2027

Hours/working pattern

This is a zero‑hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

Telephone screening calls will be the week commencing 21st September. Interviews will take place during the week of 28th September.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

Reporting to the Welcome Manager, you’ll be part of a team of four working at Moseley Old Hall, as part of the West Birmingham, Wolverhampton and the Black Country portfolio.

What You'll Be Doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion – no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

Who We're Looking For

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Moseley Old Hall, Moseley Old Hall Lane, Wolverhampton, WV10 7HY

Documents

Welcome & Service Team Member - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date

20th September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.