Welcome & Service Team Member

National Trust; Sevenoaks; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust in Sevenoaks is seeking a Welcome & Service Team Member at Knole to greet visitors and provide information, ensuring an enjoyable visit. You will work as part of a busy 9-person team, based on annualised hours, with weekend and bank holiday work.

An online assessment is part of the application process. You will be part of the Welcome & Service Team, reporting to the Welcome Manager, and help create memorable visitor experiences while supporting membership recruitment and our

Qualifications

• Customer-focused with an understanding of the importance of great service.
• Willing to work weekends and bank holidays.
• Able to work well in a team and on own initiative.

Responsibilities

• Greet visitors and provide information about the property.
• Answer questions and ensure visitors have an enjoyable visit.
• Support membership recruitment and link activities to the National Trust cause.
• Collaborate with the Welcome & Service Team to maintain high standards of service.

Skills

Customer service

Team player

Organisation

Flexibility

Positive attitude

Job description

Summary As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary : £20,670

Contract/duration : Permanent

Hours/working pattern : This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1560 hours per year and, on average, you'll work 4 days per week but again, this will be flexible depending on operational demand. You will be required to regularly work at weekends and bank holidays.

Interview date : 21st October 2026

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here Reporting to the Welcome Manager, you'll be part of a team of nine Welcome & Service Team Members working at Knole. We're a busy team, who like a challenge and work at a fast pace. We work collaboratively with each other and the wider property to get the job done.

Knole is a stunning property which boasts a 1,000 acre deer park, historic showrooms with a world-class collection of paintings and furniture, sprawling courtyards, gatehouse tower and the Royal Oak Foundation Conservation studio. We are passionate about caring for this wonderful property and visitors are at the heart of all we do.

What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Team Member, it's your job to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. Recruiting new members is also an important part of the role and you'll be assisting the team in meeting membership targets.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering a great customer service.

Please note - outside working is a requirement for this role, as two of our welcome points are located in the park and courtyards in addition to the Visitor Centre.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role

Who we're looking for

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• -Substantial pension scheme of up to 10% basic salary
• -Free entry to National Trust places for you, a guest and your children (under 18)
• -Rental deposit loan scheme
• -Season ticket loan
• -EV car lease scheme (for roles that meet the salary criteria)
• -Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• -Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• -Flexible working whenever possible
• -Employee assistance programme
• -Free parking at most Trust places