Welcome & Service Assistant - Guildford

The National Trust; Guildford; On-site; GBP 25,000; Full time

Job summary

A leading heritage organization is seeking a Welcome & Service Assistant in Guildford. The role focuses on providing excellent customer service, engaging with visitors, and supporting a positive visitor experience across their properties. The ideal candidate will be well-organized, adaptable, and possess a genuine enthusiasm for delivering great service, with various benefits offered to enhance employee well-being and satisfaction.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Qualifications

• Enthusiasm for delivering great customer service.
• Ability to work independently and as part of a team.
• Well organised with a willingness to learn.

Responsibilities

• Deliver a great customer service experience.
• Answer queries and share information with visitors.
• Engage with visitors to ensure they have the best day possible.

Skills

Customer focused

Team player

Organised

Adaptable

Willingness to learn

Positive attitude

Job description

Welcome & Service Assistant - Guildford

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: 24,862.50
Contract/duration: Fixed Term Ending end of August 2025Hours/working pattern: 37.5 per week.Working weekends with days off mid week
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Senior Visitor Experience Officer , you’ll be part of a team of 4 working at Wey & Godalming Nav.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out moreabout the benefits we offer to support you.