Welcome & Service Assistant - Church Stretton

The National Trust; Church Stretton; On-site; Full time

Job summary

The National Trust seeks a Welcome & Service Assistant to join their outdoor team at Church Stretton. This role involves welcoming visitors, providing information, and ensuring a positive experience. The ideal candidate will be customer-focused, adaptable, and enthusiastic, contributing to a memorable day for visitors.

Benefits

Substantial pension scheme up to 10% salary

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym membership discounts

Holiday allowance up to 32 days

Flexible working options

Employee assistance programme

Free parking at most Trust places

Qualifications

• Experience in customer service is advantageous.
• No formal qualifications required; enthusiasm and willingness to learn appreciated.

Responsibilities

• Manage visitor arrivals and provide information.
• Deliver great customer service and assist with payments.
• Ensure visitors have a memorable experience.

Skills

Customer focused

Team player

Organizational skills

Adaptability

Positive attitude

Job description

Welcome & Service Assistant - Church Stretton

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: 12.75 per hour

Contract/duration: Fixed term contract until30-Sep-2025

Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome Manager, you’ll be part of a team of Welcome & Service Assistants working at Carding Mill Valley. Carding Mill Valley is the main visitor hub for Long Mynd, 5000 acres of upland common land in the Shropshire Hills. This busy site sees many visitors every day, coming to enjoy the outdoors, picnic, relax and be inspired.

Your role is part of the wider Visitor team and is an outdoor role. This is a zero-hour contract to cover the busy summer holidays period with an expectation that there would be three days of work per week, mostly at weekends, with more days available ad-hoc. We're looking for someone who's available to start in early to mid-July and can cover the role until at least the end of August.

What you'll be doing

The Welcome Team manage the arrivals of visitors, taking payments, scanning member cards, recruiting new members and helping to manage the flow of cars in and out of the valley to ensure everyone is welcome and has a memorable experience.

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information.Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.This role would suit anyone with enthusiasm for delivering great customer service.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out moreabout the benefits we offer to support you.