Welcome & Service Assistant

TN United Kingdom; Yelverton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking organization where your role as a Service Assistant will be pivotal in creating memorable experiences for visitors. You will be the friendly face welcoming guests, providing information, and ensuring they have an enjoyable visit. This position offers a unique opportunity to engage with diverse aspects of visitor experiences, from events to social media promotion. With a commitment to inclusivity and community representation, this role is perfect for someone passionate about exceptional customer service. Enjoy a range of perks and the chance to be part of a supportive team dedicated to making every visitor feel valued.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym membership discounts

Cinema discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Qualifications

• Enthusiastic about delivering great customer service.
• Ability to work both as part of a team and independently.

Responsibilities

• Deliver a great all-round customer service experience.
• Answer queries and provide information to visitors.

Skills

Customer Service

Teamwork

Adaptability

Organizational Skills

Positive Attitude

Job description

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Summary

***INTERNAL APPLICANTS ONLY PLEASE*** As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £11.64 per hour

Contract/duration: Permanent

Interviews: w/c 25 November 2024

Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Weekend and bank holiday working is required but only some, not all. Working pattern will be roughly 2 days a week with slight changes depending on the time of year (e.g., we’re closed in November). For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome Manager and joining a team of four other Service Assistants.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion — no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated, and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills, and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you are:

• Customer focused with an understanding of the importance of great service
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest, and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places