Welcome & Service Assistant

National Trust; Yelverton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading organization is seeking a warm and friendly Service Assistant to enhance the visitor experience at its properties. The role involves customer service tasks, providing information, and ensuring enjoyable visits. Ideal candidates will have a passion for customer service and a positive attitude.

Benefits

Substantial pension scheme up to 10% of basic salary

Free entry to National Trust places for you and a guest

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Discounts such as gym memberships and shopping codes

Holiday allowance up to 32 days plus holiday purchase scheme

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Qualifications

• Customer-focused, understanding great service importance.
• Able to work independently as well as in a team.
• Well organised and willing to learn.

Responsibilities

• Deliver a great all-round customer service experience.
• Answer visitor queries and provide the right information.
• Engage with visitors to enhance their experience.

Skills

Customer focused

Team player

Organised

Adaptable

Positive attitude

Job description

Social network you want to login/join with:

Summary

***INTERNAL APPLICANTS ONLY PLEASE*** As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Salary: £11.64 per hour Contract/duration: Permanent Interviews: w/c 25 November 2024 Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.Weekend and bank holiday working is required but only some not all. Working pattern will be roughly 2 days a week with slight changes depending on time of year (e.g. we’re closed in November)For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome Manager and be joining the team of four other Service Assistants.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you are:

customer focused with an understanding of the importance of great service

a team player, but also can work on your own initiative

well organised and adaptable

willing to learn new skills

have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places