Welcome & Service Assistant

National Trust; Shrewsbury; On-site; GBP 1,000; Part time

Job summary

Join the National Trust as a customer service representative, where you will welcome visitors, provide information, and ensure an excellent experience. This role is perfect for those who are enthusiastic about customer service and enjoy engaging with the public. Flexible working environment with various perks.

Benefits

Substantial pension scheme up to 10% salary

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym memberships and shopping discounts

Flexible working whenever possible

Holiday allowance up to 32 days

Qualifications

• Customer focused with an understanding of the importance of great service.
• A team player, but also can work on your own initiative.
• Well organized and adaptable.

Responsibilities

• Deliver a great all-round customer service experience.
• Answer queries and listen to visitors' needs.
• Involvement in key property events and social media promotion.

Skills

Customer Focus

Teamwork

Organization

Adaptability

Positive Attitude

Job description

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £12.75 per hourContract/duration: Fixed term contract to end April 2026Hours/working pattern: 22.5 hours per weekFor this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role

What it's like to work here:Reporting to the Welcome Manager, you’ll be working alongside the Welcome and Service Assistants, Service Assistants, and an amazing group of volunteers. Our properties are full of life and locally loved, the Welcome Team are based flexibly across Attingham Park, Sunnycroft, Town Walls Tower and Cronkhill throughout the year.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role

Who we're looking forWe'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (22.5 hrs pw to 26/04/26)