Welcome Host - Talent Bank - Coventry

West Coast Partnership Development; Coventry; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading transport service provider is seeking Welcome Hosts at Coventry Station. The role involves delivering excellent customer service, ensuring safety, and assisting customers during their travel. Successful candidates will enjoy benefits such as free travel on the network and up to 37 days of holiday. Join a dedicated team pushing to enhance customer experience.

Benefits

Final salary pension

Free travel for dependents

Privilege Travel card for discounts

30 days holiday, increasing with service

10 free journeys on other operators

Qualifications

• Passionate about delivering excellent customer service.
• Ability to communicate effectively with teams and customers.
• Competence in assisting customers during service disruptions.

Responsibilities

• Work with On Board and Station teams to ensure customer safety.
• Provide information to customers and assist with travel needs.
• Respond to emergencies and service disruptions.

Skills

Customer service excellence

Effective communication

Problem solving

Safety awareness

Job description

We are recruiting for a Welcome Hosts at Coventry Station!

Do you have a passion and take pride in delivering excellent customer service?

Do you get a buzz from making a difference to others?

At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast.

Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others?

Then THIS is THE opportunity for YOU!

Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Welcome Hosts are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.

What are the essentials of the job?

• Working with the On Board and Station teams to provide our Customers with a safe, relaxing journey in a welcoming, friendly and professional way.
• Communicate effectively with On Board and Stations teams to create an amazing customer experience whilst being safe, always ensuring your own personal safety and that of others at all times.
• Assist customers with their travel needs, ensuring concise and accurate information is provided.
• Assist in duties at times of service disruption and emergencies ensuring that appropriate advice is relayed to customers.
• Provide assistance and information to customers use your initiative and empowerment when finding solutions to customers and other people's problems.
  
  

If you are successful you'll be placed in a Talent Bank. Various contracts available.

Interested? Take a look at Role Profile

As well as working with a fantastic team you will also receive: -

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators
  
  

If this opportunity excites you then we want to hear from you! Take a look at the Role Profile and apply now to join our team and make a difference at Avanti West Coast.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Our Avanti West Coast Values

Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.

We reserve the right to withdraw this advert at any time due to high volumes of applications

Please upload a CV with your application.

We reserve the right to withdraw this advert at any time due to high volumes of applications