Welcome Host (Front of House)

ENGINEERINGUK; Watford; On-site; GBP 10,000 - 40,000; Full time

Job description

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Sector: Catering and Hospitality
Contract Type: Permanent
Hours: Full Time

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.

About us:
Allwyn UK is part of Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus, and Italy. In 2022, Allwyn was selected in a government tender as the Licensee to operate the UK's National Lottery from February 2024.

Over the next two years we are embarking on a large-scale transformation journey to build a bigger, better and safer National Lottery that delivers more money to Good Causes. Once-in-a-lifetime opportunities exist for people from within and outside the betting and gaming industry to join us play a part in giving the National Lottery a fresh start.

Role Purpose:
As our Workplace Host, you will play a pivotal role in ensuring the smooth functioning of the workplace environment. You will be responsible for running the main reception, meeting and greeting visitors, running various administrative tasks and providing support to colleagues and management, as well as being the ambassador for Workplace Experience. Your attention to detail, organisational skills, and ability to multitask will contribute to the overall efficiency and productivity of the organisation.

Role Responsibilities:

• Greet and Welcome Visitors: Warmly greet all visitors and employees, ensuring a positive first impression.
• Visitor Management: Verify visitor identification, issue visitor badges, and maintain accurate visitor logs.
• Customer Service: Answer and direct phone calls, respond to inquiries, and provide information about the company and its services.
• Administrative Support: Assist with scheduling meetings, handling mail and packages, and support the Workplace Operations processes and activities as appropriate.
• Facility Coordination: Coordinate with facility management for maintenance issues and support the setup and breakdown of meeting rooms.
• Meeting Room Management: Oversee the booking and preparation of meeting rooms, ensuring they are set up with necessary equipment and supplies.
• Hospitality Services: Arrange and provide refreshments and catering for meetings and events as needed.
• Safety and Security: Monitor the reception area for any security concerns and ensure compliance with health and safety regulations.
• Event Support: Assist with the organization and execution of company events and functions.

Key Measures of Success:

• Resources managed responsibly and efficiently in response to the company requirements.
• An inspiring, safe and productive workplace that reflects Allwyn culture and Values.
• A high standard of effective administration and cost management across Workplace Team.
• Strong partnerships with internal and external stakeholders.

Key Skills and Experience:

• Experience in a similar role would be beneficial but not essential.
• A customer-centric attitude to ensure all internal staff and visitors have a positive experience in the work environment.
• Adaptability and flexibility to manage and take care of a wide range of tasks, as well as a positive attitude and self-motivation to improve the way in which things are done.
• Strong communication skills to work with a wide range of individuals.
• Knowledge of Microsoft and Google Systems.
• Previous switchboard/reception experience advantageous.

Our goal is to create one of the UK's most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.