Welcome Host - 40 hours

Genting Casinos UK Ltd.; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading entertainment company in Birmingham is seeking a Welcome Host to create warm experiences for guests. The role involves greeting guests, managing guest flow, and promoting venue facilities. Ideal candidates should have a customer-focused approach and some hospitality experience. Join our vibrant team in a fun, fast-paced environment!

Benefits

Private GP helpline

Discount portal for retailers

Pension scheme

Life assurance

20% discounted gym membership

Qualifications

• Previous experience in hospitality or customer service preferred.
• Confidently handling ID and Challenge25 checks.
• Comfortable working with systems and completing checklists accurately.

Responsibilities

• Greet all guests with a warm, customer-focused approach.
• Support guest interactions by staying active and visible.
• Promote venue facilities, offers, and events.

Skills

Customer-focused approach

Calm under pressure

Positive personality

Hospitality experience

Job description

Job Description

Are you the kind of person who makes a lasting first impression? Do you thrive in fast-paced environments and love creating warm, welcoming experiences for every guest?

We’re looking for a friendly, confident Welcome Host to be the face of our casino. You’ll greet guests with professionalism and positivity, help guide their visit, and ensure everything runs smoothly from the moment they arrive.

Key skills and responsibilities include:

• Welcoming all guests with a warm, customer-focused approach.
• Staying active and visible in the lobby to support guest interactions.
• Managing guest flow during busy periods with calm and efficiency.
• Confidently handling ID and Challenge25 checks with patience and professionalism.
• Promoting venue facilities, offers and events to enhance the guest experience.
• Supporting cloakroom duties and guiding guests around the venue.
• Keeping the lobby clean, tidy and up to date with notices and promotions.
• Liaising with other departments to ensure a seamless experience.
• Monitoring visitor numbers and ensuring compliance with company policies.
• Comfortable working with systems and completing checklists accurately.
• A positive, approachable personality with a passion for great service.
• Previous experience in hospitality or customer service preferred.

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits, read more details below.

What we offer

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* - designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy - online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

Resorts World, owned by Genting Casinos UK, is a vibrant destination with a beautiful lakeside location packed with entertainment — from casino and spa to bars, hotel, and events. Located opposite the NEC and the BP Pulse Live arena, we’re part of a campus that draws millions every year.
It’s a fast-paced, fun place to work - and we’re hiring! Whether you're passionate about hospitality, events, or entertainment and committed to working late nights and weekends, there’s a role for you in our vibrant team.