Welcome Host

Hotel Bel-Air; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Welcome Host to join their prestigious team. This role offers a unique opportunity to shine in the hospitality field, providing exceptional service to guests in a luxurious environment. You'll be responsible for managing reservations, greeting guests, and ensuring their special requests are met. With a commitment to inclusivity and personal development, this company fosters a culture where employees can thrive. Enjoy perks like complimentary stays, a robust pension scheme, and vibrant social events. If you're passionate about hospitality and eager to grow your career, this position is perfect for you.

Benefits

Complimentary Stays

Employee Pension Scheme

Seasonal Ticket Loan

Social Events

Referral Bonus

Well-being Support

Qualifications

• Strong verbal communication skills and a positive, enthusiastic attitude.
• Previous experience in hospitality and understanding of luxury service.

Responsibilities

• Manage reservations and table allocations while ensuring guest satisfaction.
• Fulfill special requests and communicate with other departments.

Skills

Verbal Communication

Positive Attitude

Presentation Skills

Education

Hospitality Experience

Microsoft Word Knowledge

Job description

Join us as a Welcome Host at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Welcome Host you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year. Discounts at hotels and benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you'll do

As a Welcome Host, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for managing reservations and table allocations during your shift which will include meeting and greeting guests, seating guests to allocated tables and bidding them farewell on departure all to ensure our guests receive nothing but the best.
• You will be responsible for fulfilling our guests' special requests including dietary requirements, food and drink preferences and special occasions.
• You will communicate with other departments and the extended hotel team in order to ensure alignment remains.
• The items shared are the essence of a day in the life of a Welcome Host, but we'll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are 8 hour shifts Thursday, Friday, Saturday but may be subject to change.

What you'll bring

Essential Skills and Experience

• Strong verbal communication skills and be well presented.
• Positive and enthusiastic attitude.
• Strong verbal communication skills – English is the primary language used in our hotel.

Preferred Skills

• Microsoft Word knowledge.
• Previous experience in hospitality and a good understanding of luxury.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call the People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.

Job Location

United Kingdom

Location

53 Park Lane, Mayfair W1K 1QA London

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration, and appreciation. Supported by our annual personal development planning, tailored learning opportunities, and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process.