Welcome Host

Butlins; Skegness; On-site; GBP 10,000 - 15,000; Part time

Job summary

Butlin's is seeking enthusiastic Team Members to join our Welcome Team in Skegness. This part-time role focuses on providing exceptional customer service, ensuring guests have memorable experiences during check-in. Ideal candidates will possess a proactive attitude and a passion for engaging with guests, making this a rewarding opportunity in a fun and dynamic environment.

Qualifications

• Passion for guest satisfaction.
• Ability to engage with a friendly attitude.
• Natural ability to work well with others.

Responsibilities

• Welcome guests to the resort and check them in.
• Provide directions and assist with general inquiries.
• Ensure high standards of customer service.

Skills

Customer Service

Engagement

Proactivity

Flexibility

Job description

About The Role

Our teams create unforgettable experiences for our guests, and we are currently looking for Team Members who can add that extra bit of sparkle to our guests' holidays. You will work in our busy check-in area as part of the Welcome Team, delivering exceptional customer service and ensuring our guests' first impressions are memorable. As a Welcome Team member, you will welcome guests to the resort, check them in, give directions around the resort, and work closely with the Guest Services team to ensure check-in areas run smoothly.

This role is PART TIME, primarily working on our busy Monday and Friday intake days; however, flexibility is essential. Hours may vary slightly, but applicants must be available until 10 pm on Mondays and Fridays.

Key Responsibilities

• Provide high standards of customer service with a passion for guest satisfaction.
• Be the first point of contact for guests, engaging with a friendly and proactive attitude.
• Assist guests with check-in procedures, directions, and general enquiries.

We're looking for individuals with a passion for high standards and a desire to go the extra mile to give outstanding service! A 'get stuck in' attitude and a natural ability to engage with people are essential.

About Butlin's

At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been delighting hundreds of thousands of guests each year, whether on a family break or our epic Adult-only Big Weekenders. Our culture is highly valued, emphasizing our three core values: creating smiles, getting stuck in, and caring for each other.

If you want a role where you create smiles, aren’t afraid to get stuck in, and want to be part of a caring team, this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!